letter of complaint
P. Shurman
42 Wallaby Way
Sydney
The Owner
The Cross Keys
GT3 6DY
Flintshire
Dear sir/Madam,
I wish to air my complaints regarding the 'service' I received at your restaurant, The Cross Keys; I was unhappy with the staff’s attitude and also the quality of food.
Firstly, the staff portrayed a large amount of incompetence and an overall terrible attitude towards customers, not just I. No one attended to me for about 25 minutes, and when the waiter finally arrived, he showed a severe lack of interest. He had to take my order three times, but even after all that, he still brought me the wrong food!
Secondly, the service was very slow. After the 25 minute wait, and the god-awful time it took for the waiter to take my order, it was nearly an hour until my food arrived. What made matters worse was that after waiting for so long, the waiter brought the wrong food, and he had to take it back, but refused, accusing me of forgetting what I had ordered. And because everything about my evening trip was awful, I naturally, like everyone else, refused to pay, and the waiter, along with another waitress, had accused me of 'theft' for not paying for food I had hardly touched.
Last, but certainly not least, the food itself was of an appalling quality. It was quite cold and extremely tasteless. After I had arrived home, I was immediately sick, and seeked my Doctors advice, as I am not normally sick. He told me I had food poisoning, and it was from under cooked meat.
All these things considered I feel I need to be compensated. In addition, I demand that you improve the quality of service at the Cross Keys, or shut it down as the service being offered is hazardous to the health of your customers.
If you do not do either of these, I will report it to the Authorities, myself.
Please contact me via address above, I would love to hear from you as soon as possible.
Yours Faithfully,
Angry Customer
42 Wallaby Way
Sydney
The Owner
The Cross Keys
GT3 6DY
Flintshire
Dear sir/Madam,
I wish to air my complaints regarding the 'service' I received at your restaurant, The Cross Keys; I was unhappy with the staff’s attitude and also the quality of food.
Firstly, the staff portrayed a large amount of incompetence and an overall terrible attitude towards customers, not just I. No one attended to me for about 25 minutes, and when the waiter finally arrived, he showed a severe lack of interest. He had to take my order three times, but even after all that, he still brought me the wrong food!
Secondly, the service was very slow. After the 25 minute wait, and the god-awful time it took for the waiter to take my order, it was nearly an hour until my food arrived. What made matters worse was that after waiting for so long, the waiter brought the wrong food, and he had to take it back, but refused, accusing me of forgetting what I had ordered. And because everything about my evening trip was awful, I naturally, like everyone else, refused to pay, and the waiter, along with another waitress, had accused me of 'theft' for not paying for food I had hardly touched.
Last, but certainly not least, the food itself was of an appalling quality. It was quite cold and extremely tasteless. After I had arrived home, I was immediately sick, and seeked my Doctors advice, as I am not normally sick. He told me I had food poisoning, and it was from under cooked meat.
All these things considered I feel I need to be compensated. In addition, I demand that you improve the quality of service at the Cross Keys, or shut it down as the service being offered is hazardous to the health of your customers.
If you do not do either of these, I will report it to the Authorities, myself.
Please contact me via address above, I would love to hear from you as soon as possible.
Yours Faithfully,
Angry Customer