LETTER OF COMPLAINT
Mr. John Edwards
Edwards Chiropodist.
Denbigh
LL163HF
Phone: 01745 659812
Kirsty Littler
112, Vale Street
Denbigh
LL16 3BS
Phone: 01745 814503
Dear Sir,
I am writing on behalf of my client, who recently visited your practice and was extremely distressed and uncomfortable throughout her appointment.
I would like to say that my service user has been using your practice for over ten years and our company have a very strong trusting relationship with your team. We expected your staff and service to be polite, welcoming and a comfortable experience throughout.
Firstly when we entered your practice we were not seated and we were left standing for twenty minutes, this made my service user very uncomfortable as she has severe arthritis in her knees. It was clear to us that there were far too many clients in the waiting room and not enough staff. Secondly when we were asked to go through to the appointment room I was spoken to in a friendly manner, however my service user was ignored by your receptionist despite my service user attempting to make conversation. I found this to be rude and very upsetting. The treatment was rushed by your apprentice and my service user was yet again ignored and smirked at. Half way through the treatment my service user began to complain of being very uncomfortable, due to the chair being tilted to far back. Your staff member ignored this complaint, and it wasn’t until I addressed this myself that it was rectified. My service user had to be reassured on several occasions as she became very distressed, uncomfortable and embarrassed throughout the treatment.
After the treatment we visited the receptionist once again, we were seen immediately which we were both thankful for and this time my service user was able to sit comfortably on a chair.
However as you can see I am very unsatisfied and unpleased with your service and level of customer care, my service user is unable to write this letter herself but I can assure you she feels
Mr. John Edwards
Edwards Chiropodist.
Denbigh
LL163HF
Phone: 01745 659812
Kirsty Littler
112, Vale Street
Denbigh
LL16 3BS
Phone: 01745 814503
Dear Sir,
I am writing on behalf of my client, who recently visited your practice and was extremely distressed and uncomfortable throughout her appointment.
I would like to say that my service user has been using your practice for over ten years and our company have a very strong trusting relationship with your team. We expected your staff and service to be polite, welcoming and a comfortable experience throughout.
Firstly when we entered your practice we were not seated and we were left standing for twenty minutes, this made my service user very uncomfortable as she has severe arthritis in her knees. It was clear to us that there were far too many clients in the waiting room and not enough staff. Secondly when we were asked to go through to the appointment room I was spoken to in a friendly manner, however my service user was ignored by your receptionist despite my service user attempting to make conversation. I found this to be rude and very upsetting. The treatment was rushed by your apprentice and my service user was yet again ignored and smirked at. Half way through the treatment my service user began to complain of being very uncomfortable, due to the chair being tilted to far back. Your staff member ignored this complaint, and it wasn’t until I addressed this myself that it was rectified. My service user had to be reassured on several occasions as she became very distressed, uncomfortable and embarrassed throughout the treatment.
After the treatment we visited the receptionist once again, we were seen immediately which we were both thankful for and this time my service user was able to sit comfortably on a chair.
However as you can see I am very unsatisfied and unpleased with your service and level of customer care, my service user is unable to write this letter herself but I can assure you she feels