Literature Review of Hospitality Industry
Vol. 1, No. 1. ISSN: 1473-8376 www.hlst.ltsn.ac.uk/johlste
Finding the Hospitality Industry
Paul Slattery (paul.slattery@drkw.com) Dresdner Kleinwort Wasserstein 20 Fenchurch Street, London, UK. DOI:10.3794/johlste.11.7 Journal of Hospitality, Leisure, Sport and Tourism Education
Abstract
Some academics from the UK have published a conception of hospitality, which they argue is the basis for the understanding of the hospitality industry and for teaching and research in hospitality management (Brotherton, 1999; Lashley, 2000; Lashley and Morrison (eds.), 2000). This paper is in two parts. First, I will review the fundamental ideas proposed in these publications to illustrate that they degrade the hospitality industry. In the second part, I will introduce necessary contexts of the hospitality business, which they ignore and which render their approach redundant both for understanding the industry and as an effective basis for teaching and research in hospitality management. Keywords: three-domain approach, hospitality, industry, context
Part I: In search of hospitality
Conrad Lashley and Alison Morrison, (Lashley and Morrison (eds.), 2000), start from the view that the understanding of hospitality has been impaired by an industrial myopia. They propose to improve the understanding by; “reflecting insights into the study of hospitality that encompass the commercial provision of hospitality and the hospitality industry, yet at the same time recognise that hospitality needs to be explored in a private domestic setting and studies hospitality as a social phenomenon involving relationships between people.” (Lashley and Morrison (eds.), 2000:xvi) There are six chapters and Lashley’s introduction in which the gist of the social and private domains of hospitality is established. They are: An Anthropology of Hospitality, by Tom Selwyn; The Philosophy of Hospitableness, by Elizabeth Telfer; The Hospitality Trades: a Social History, by John K. Walton; Putting Up? Gender
Finding the Hospitality Industry
Paul Slattery (paul.slattery@drkw.com) Dresdner Kleinwort Wasserstein 20 Fenchurch Street, London, UK. DOI:10.3794/johlste.11.7 Journal of Hospitality, Leisure, Sport and Tourism Education
Abstract
Some academics from the UK have published a conception of hospitality, which they argue is the basis for the understanding of the hospitality industry and for teaching and research in hospitality management (Brotherton, 1999; Lashley, 2000; Lashley and Morrison (eds.), 2000). This paper is in two parts. First, I will review the fundamental ideas proposed in these publications to illustrate that they degrade the hospitality industry. In the second part, I will introduce necessary contexts of the hospitality business, which they ignore and which render their approach redundant both for understanding the industry and as an effective basis for teaching and research in hospitality management. Keywords: three-domain approach, hospitality, industry, context
Part I: In search of hospitality
Conrad Lashley and Alison Morrison, (Lashley and Morrison (eds.), 2000), start from the view that the understanding of hospitality has been impaired by an industrial myopia. They propose to improve the understanding by; “reflecting insights into the study of hospitality that encompass the commercial provision of hospitality and the hospitality industry, yet at the same time recognise that hospitality needs to be explored in a private domestic setting and studies hospitality as a social phenomenon involving relationships between people.” (Lashley and Morrison (eds.), 2000:xvi) There are six chapters and Lashley’s introduction in which the gist of the social and private domains of hospitality is established. They are: An Anthropology of Hospitality, by Tom Selwyn; The Philosophy of Hospitableness, by Elizabeth Telfer; The Hospitality Trades: a Social History, by John K. Walton; Putting Up? Gender
References: Allin, P. (1999) Is the UK hotel sector out of trouble? The International Journal of Contemporary Hospitality Management 11(7), 318-325. Brotherton, B. (1999) Towards a definitive view of the nature of hospitality and hospitality management. International Journal of Contemporary Hospitality Management 11(2), 165-17. Lashley, C. (2000) In search of hospitality: towards a theoretical framework. International Journal of Hospitality Management 19(1), 3-15. Lashley, C. and Morrison, A. (eds.) (2000) In Search of Hospitality: Theoretical Perspectives and Debates. Oxford: Butterworth Heinemann. Slattery, P. and Roper, A. (1986) The UK Hotel Groups Directory. Cassell. Slattery, P. (1999) Global Prospects for Hotel Chains 2000-2050. The International Hotels and Restaurants Association Congress. Durban, South Africa. The Hotel and Catering Research Centre (2001) The Hotel Groups Database. The University of Huddersfield. The Monopolies and Mergers Commission (1989) The Supply of Beer. London: HMSO. World Travel and Tourism Council (2001) Research Summary and Highlights. London. Journal of Hospitality, Leisure, Sport and Tourism Education 1(1), 19-28 28