Customer service at Lowe’s stores starts with the hiring of a higher percentage of full-time employees, 69 percent to 80 percent compared to Home Depot’s 59 percent. Full-time personnel tend to demonstrate more knowledge and understanding of the products they sell. The company has a policy that states it will open another register when a line has more than three customers at any one time. Red buttons placed in every aisle summon customer service assistance. Tracking merchandising and promotion campaigns and accumulating data on customer purchases help Lowe’s target
Customer service at Lowe’s stores starts with the hiring of a higher percentage of full-time employees, 69 percent to 80 percent compared to Home Depot’s 59 percent. Full-time personnel tend to demonstrate more knowledge and understanding of the products they sell. The company has a policy that states it will open another register when a line has more than three customers at any one time. Red buttons placed in every aisle summon customer service assistance. Tracking merchandising and promotion campaigns and accumulating data on customer purchases help Lowe’s target