Major Project

Table of Contents
Executive Summary.....................................................................................................................................1
Introduction.................................................................................................................................................1
Methodology and Results............................................................................................................................1
Efficiency................................................................................................................................................1
Marked Differences.................................................................................................................................4
Customer Satisfaction..............................................................................................................................4
Conclusions and Recommendations............................................................................................................6
Conclusions and Recommendations

Darshil Shah z3331503

ECON1203

Executive Summary
This report provides analysis on the issues raised about efficiency and customer satisfaction in
AllRepairs. The results are:
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Efficiency as measured by the average time it takes for a mechanic to complete a job is approximately 33 minutes in length and has a frequency distribution that conforms to the definition of efficiency where most jobs are done in a short period of time
There seems to be evidence of marked differences between staff undertaking the same jobs when difficulty is hard. The difference is approximately 27 minutes between mechanics
The refrigeration service branch has attained the target of 80% customer either being satisfied or very satisfied (81% of customers were in fact satisfied or very satisfied)
There was not enough evidence to infer that all service branches have not