Major Project - Industrial & Employee Relations

UNIVERSITY COLLEGE OF THE CARIBBEAN
Institute of Management Sciences
Institute of Management & Production

Course Name : Major Project (Practicum)

Submitted to : Sandra O’Meally / Lloyd Waller

Submitted by (Group) : Group 8 – Industrial & Employee Relations

Student I.D.# s : (see Appendix 6)

Tel.#s (work) : (see Appendix 6)

Tel.#s (home) : (see Appendix 6)

Title of Assignment : Industrial & Employee Relations in Telegens Inc.

Date of Submission : March 12, 2006

CERTIFICATION OF AUTHORSHIP: We certify that we are the authors of this paper and that any assistance we received in its preparation is fully acknowledged and disclosed in the paper. We have also cited any sources from which we used data.

Students Signatures:

________________________ ________________________
Terriann Smith (Group Leader) Kamoy Douglas

________________________ ________________________
Joan Lawrence Dwight Hyde

________________________ ________________________
Jacqueline Powell Ron Walker

TABLE OF CONTENTS

Description Page
Executive Summary iii – iv

Section 1: Introduction Context of Research 1 - 2 Research Statement 3 Research Hypothesis 3 Significance of Study 3

Section 2: Background History of Industrial Relations 4 Development of the IR System in Jamaica 4 - 5 Industrial Relations Climate in Jamaica 6 Background of the Company 7 - 8

Section 3: Literature Review The Importance of Industrial Relations 9 Approaches to Industrial Relations 9 - 10 Management Responsibility 11 Organisational Design 11 – 12 J. T. Dunlop’s Systems Approach 12

Section 4: Research Design Methodology 13 Methods of Data Collection 13

Section 5: SWOT Analysis 14 Strengths 14 - 15 Weaknesses 15 - 16 Opportunities 16 Threats 17 – 18

TABLE OF CONTENTS (Cont’d)

Description Page
Section 6: Analysis of Findings Results of Employee Questionnaires 19 - 20 Results of Managers Questionnaires 20 -