Man33 Unit Guide
FACULTY OF BUSINESS AND ECONOMICS
MAN33
Service Operations Management
UNIT GUIDE 2011
STUDY PERIOD 1
Unit Coordinator: Dr Anura Amarasena
Faculty Policy on Plagiarism
Plagiarism is the use of another person’s work or idea as if it were your own. The other person may be an author, critic, lecturer or another student. When it is desirable or necessary to use another person’s material, take care to include appropriate references and attribution – do not pretend the ideas are your own. Be sure not to plagiarise inadvertently. Plagiarism may lead to expulsion.
The University policy on ‘Collusion, Collaboration, Plagiarism and Cheating’ can be viewed at: http://www.buseco.monash.edu.au/Faculty/Pubs/Qmanual/q-plagiarism.html and/or http://www.adm.monash.edu.au/unisec/academicpolicies/policy/plagiarism.html Prepared by:
Dr Andrew O’Loughlin for the Department of Management
Gippsland Campus
Monash University, 3842
Revised by:
Dr Anura Amarasena for the Department of Management,
Gippsland Campus
Monash University, 3842
Produced and Published by:
Faculty of Business and Economics
Monash University
Churchill, Victoria, Australia, 3842
First Published August 2010
Revised & Printed: February: February 2011
© Copyright 2010
NOT FOR RESALE. All materials produced for this course of study are protected by copyright. Monash students are permitted to use these materials for personal study and research only, as permitted under the Copyright Act. Use of these materials for any other purposes, including copying or resale may infringe copyright unless written permission has been obtained from the copyright owners. Enquiries should be made to the publisher.
The Faculty of Business and Economics comprises the departments of Accounting and Finance, Business Law and Taxation, Econometrics and Business Statistics, Economics, Management, and Marketing, and it is represented on five of the University’s campuses
MAN33
Service Operations Management
UNIT GUIDE 2011
STUDY PERIOD 1
Unit Coordinator: Dr Anura Amarasena
Faculty Policy on Plagiarism
Plagiarism is the use of another person’s work or idea as if it were your own. The other person may be an author, critic, lecturer or another student. When it is desirable or necessary to use another person’s material, take care to include appropriate references and attribution – do not pretend the ideas are your own. Be sure not to plagiarise inadvertently. Plagiarism may lead to expulsion.
The University policy on ‘Collusion, Collaboration, Plagiarism and Cheating’ can be viewed at: http://www.buseco.monash.edu.au/Faculty/Pubs/Qmanual/q-plagiarism.html and/or http://www.adm.monash.edu.au/unisec/academicpolicies/policy/plagiarism.html Prepared by:
Dr Andrew O’Loughlin for the Department of Management
Gippsland Campus
Monash University, 3842
Revised by:
Dr Anura Amarasena for the Department of Management,
Gippsland Campus
Monash University, 3842
Produced and Published by:
Faculty of Business and Economics
Monash University
Churchill, Victoria, Australia, 3842
First Published August 2010
Revised & Printed: February: February 2011
© Copyright 2010
NOT FOR RESALE. All materials produced for this course of study are protected by copyright. Monash students are permitted to use these materials for personal study and research only, as permitted under the Copyright Act. Use of these materials for any other purposes, including copying or resale may infringe copyright unless written permission has been obtained from the copyright owners. Enquiries should be made to the publisher.
The Faculty of Business and Economics comprises the departments of Accounting and Finance, Business Law and Taxation, Econometrics and Business Statistics, Economics, Management, and Marketing, and it is represented on five of the University’s campuses