* Three key management skills
Interpersonal skills | - Customer response skill- Staff management skill- Communication skills for suppliers | Conceptual or analytical skills | - Understanding internet café business structure- Analyze sales trends- Research customer demands and requirements- Stock management | Technical skills | - Diagnosis malfunction of PCs- Diagnosis malfunction of monitors- Diagnosis internet connection status- Install programs- IP configuration skill (Internet connection)- Replace PC parts skill- File server data management skill |
* Personal Goals
* Achieve successful satisfaction in customer management * Well maintaining PCs in the …show more content…
Achieve successful satisfaction in customer management | - Strong customer service skills- Positive impression and smiling | - Feedback from customers | - Increasing customer flow in and sales | 2. Well maintaining PCs in the store | - Cleaning dirt inside and outside of PCs- Replace out-dated components- Format system and reinstall programs regularly | - Benchmarking PCs’ performance regularly- Write daily check-list | - Reduce excessive consumption for PCs’ maintenance | 3. Manage and distribute staffs’ tasks and roles | - Analyze staffs requires and allocate tasks appropriately | - Feedback from staffs | - Work satisfaction of staffs by providing well organized working conditions | 4. Proper stock management | - Fulfill the standard of average stock level- Regularly check stock expiration | - Write daily stock level document | - Reduce unnecessary consumption for stock | 5. Maintain inside of the store arranged and cleaned | - Check section in disorder and make it ordered- Regularly check places get dirty and clean | - Write daily check-list | - Increasing customer flow in and sales by giving tidy impression to customers …show more content…
It is the most important thing that experiencing variety tasks and situation at work for now to develop personal goalsSo, if I have any conflict between them, I would give up study and friends/family. | A time of personal stress or crisis | - I would discuss with boss, friends or family who I respect and try to figure out solutions actively | A time of peak activity for the organization you work for | - Establishing and implementing personal work plan | A shift in the organization’s strategic directions | - Figuring out advantages to personal development from the organizational strategy. If there is no advantage, I would discuss this issue with boss or colleagues. |
* Stress factors that impact from peak activity
* Lack of rest * Lack of having time with friends and family * Pressure of task completion in time * Having inefficient task performance as compared with normal