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Manage Quality Customer Service Report

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Manage Quality Customer Service Report
Manage Quality Customer Service
Assessment Event 1

CONTENTS PAGE
DESCRIPTION OF THE ORGANISATION ......................................................................... 2
TELSTRA ................................................................................................................. 2
Business Operations
...........................................................................................................................................2
Telstra’s Business Units .......................................................................................................................................... 2 IDENTIFY THE TARGET CUSTOMER .............................................................................. 2 Customers …show more content…
2011. Telstra Sustainability Report 2011. Telstra / About Telstra. [Online] 01 December 2011. [Cited: 08 June 2012.] http://www.telstra.com.au/abouttelstra/download/document/2011-sustainability-report.pdf. pg. 5. Inc,
Telstra. 2009. Telstra Corporate Responsibility Report 2009. Interactive Investors : Telstra Inc, 2009. p. pg.32. s://docs.google.com/viewer?a=v&q=cache:ipyFew5_8xIJ:www.telstra.com.au/abouttelstra/download/document/corporateresponsibility-report09.doc+&hl=en&gl=au&pid=bl&srcid=ADGEESjLO5FbRjrEd4t6zVm6kiQ3rc5NMp9ry3rgVIgMoBZDdRYTugjGwTxYaDKNnroiW1rSeR1N--2Xwxo1mTxv.
Laird, Jason; McKechnie, Nicole. 2012. Financial Results - Investor Centre - About Telstra. Financial Results for Half Year ended 31 December 2011-Media Release. [Online] February 09, 2012. [Cited: June 08, 2012.] http://www.telstra.com.au/abouttelstra/investor/financial-information/financial-results/. Page 50.
O 'Keefe, Brendan. 2011. Visually Inc. What are Australian businesses doing with social media in 2012. [Online] Telstra Corp, June 01, 2011. [Cited: June 08, 2012.]
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