manage risk
Assessment Task 1
BSBPMG522A Undertake project work
Appendix – Scenario
Max Lionel Realty
Max Lionel Realty (MLR), in order to build customer goodwill and satisfy its legal and ethical obligations, has decided to implement a program to:
● inform agents of legal and ethical obligations (particularly with respect to WHS and
anti-discrimination legislation) and any standards or codes of conduct followed by the organisation
● promote high standards in professional conduct (see Real Estate Institute of
Victoria (REIV) Code of Conduct and relevant legislation)
● inform clients, tenants and potential tenants of MLR’s commitments
● achieve employee and client buy-in for initiative.
You are an external consultant (from Ace Consultants) contracted to project manage activities to achieve the objectives above.
Quality standards for deliverables:
● clearly communicate legal obligations and REIV obligations
● contain as content or support company strategic directions
● no grammar or spelling errors
● professional but friendly language
● fair and flexible delivery for intended audience
● meet audience requirements and sensitive to information needs, cultural diversity.
Previous needs analysis for the project has uncovered characteristics and requirements of Residential and Commercial Agents and Clients:
Agents
Clients
Tenants
● under stress; time poor
● cynical: e.g. ‘why do I
● sometimes feel
● highly trained and
competent in selling and managing real estate ● unaware of legal,
ethical requirement. just want to please clients ● even if aware, have no
idea how to apply to daily client practice
have to pay attention to
MLR’s internal business? I just want them to manage my property.’ ● time poor
● not sure of MLR
obligations and commitment to best-ofbreed client service and ethical practice, REIV code of conduct
© 2013 Innovation and Business Industry Skills Council
discriminated against
on
BSBPMG522A Undertake project work
Appendix – Scenario
Max Lionel Realty
Max Lionel Realty (MLR), in order to build customer goodwill and satisfy its legal and ethical obligations, has decided to implement a program to:
● inform agents of legal and ethical obligations (particularly with respect to WHS and
anti-discrimination legislation) and any standards or codes of conduct followed by the organisation
● promote high standards in professional conduct (see Real Estate Institute of
Victoria (REIV) Code of Conduct and relevant legislation)
● inform clients, tenants and potential tenants of MLR’s commitments
● achieve employee and client buy-in for initiative.
You are an external consultant (from Ace Consultants) contracted to project manage activities to achieve the objectives above.
Quality standards for deliverables:
● clearly communicate legal obligations and REIV obligations
● contain as content or support company strategic directions
● no grammar or spelling errors
● professional but friendly language
● fair and flexible delivery for intended audience
● meet audience requirements and sensitive to information needs, cultural diversity.
Previous needs analysis for the project has uncovered characteristics and requirements of Residential and Commercial Agents and Clients:
Agents
Clients
Tenants
● under stress; time poor
● cynical: e.g. ‘why do I
● sometimes feel
● highly trained and
competent in selling and managing real estate ● unaware of legal,
ethical requirement. just want to please clients ● even if aware, have no
idea how to apply to daily client practice
have to pay attention to
MLR’s internal business? I just want them to manage my property.’ ● time poor
● not sure of MLR
obligations and commitment to best-ofbreed client service and ethical practice, REIV code of conduct
© 2013 Innovation and Business Industry Skills Council
discriminated against
on