Management
Licensed to: iChapters User
MANAGEMENT
RICHARD L. DAFT, MARTYN KENDRICK, NATALIA VERSHININA
www.cengage.co.uk/dkv
Licensed to: iChapters User
Management: International Edition
Management: International Edition
Richard Daft, Martyn Kendrick,
Richard Daft, Martyn Kendrick,
Natalia Vershinina
Natalia Vershinina
Publishing Director: Linden Harris
Publishing Director: Linden Harris
Publisher: Thomas Rennie
Publisher: Thomas Rennie
Development Editor: Jennifer Seth
Development Editor: Jennifer Seth
Content Project Editor: Lucy Arthy
Content Project Editor: Lucy Arthy
Senior Production Controller: Paul Herbert
Head of Manufacturing: Jane Glendening
Marketing Manager: Amanda Cheung
Production Controller: Paul Herbert
Typesetter: KnowledgeWorks Global, India
Marketing Manager: Amanda Cheung
Cover design: Adam Renvoize
Typesetter: KnowledgeWorks Global, India
Text design: Design Deluxe
Cover design: Adam Renvoise
Text design: Design Deluxe
ª 2010, Cengage Learning EMEA engage Learning EMEA
ALL RIGHTS RESERVED. No part of this work
ALL RIGHTS RESERVED. No part of this work covered by the covered by the copyright herein may be reproduced, copyright herein may be reproduced, transmitted, stored or used transmitted, stored or used in any form or by any in any form or by any means graphic, electronic, or mechanical, means graphic, electronic, or mechanical, including including but not limited to photocopying, recording, scanning, but not limited to photocopying, recording, scanning, digitizing, taping, Web distribution, information networks, or digitizing, taping, Web distribution, information information storage and retrieval systems, except as permitted networks, or information storage and retrieval systems, except as permitted under Section 107 or or applicable copyright law of another jurisdiction, without the
108 of the 1976 United States Copyright Act, or prior written permission of the publisher.
applicable
MANAGEMENT
RICHARD L. DAFT, MARTYN KENDRICK, NATALIA VERSHININA
www.cengage.co.uk/dkv
Licensed to: iChapters User
Management: International Edition
Management: International Edition
Richard Daft, Martyn Kendrick,
Richard Daft, Martyn Kendrick,
Natalia Vershinina
Natalia Vershinina
Publishing Director: Linden Harris
Publishing Director: Linden Harris
Publisher: Thomas Rennie
Publisher: Thomas Rennie
Development Editor: Jennifer Seth
Development Editor: Jennifer Seth
Content Project Editor: Lucy Arthy
Content Project Editor: Lucy Arthy
Senior Production Controller: Paul Herbert
Head of Manufacturing: Jane Glendening
Marketing Manager: Amanda Cheung
Production Controller: Paul Herbert
Typesetter: KnowledgeWorks Global, India
Marketing Manager: Amanda Cheung
Cover design: Adam Renvoize
Typesetter: KnowledgeWorks Global, India
Text design: Design Deluxe
Cover design: Adam Renvoise
Text design: Design Deluxe
ª 2010, Cengage Learning EMEA engage Learning EMEA
ALL RIGHTS RESERVED. No part of this work
ALL RIGHTS RESERVED. No part of this work covered by the covered by the copyright herein may be reproduced, copyright herein may be reproduced, transmitted, stored or used transmitted, stored or used in any form or by any in any form or by any means graphic, electronic, or mechanical, means graphic, electronic, or mechanical, including including but not limited to photocopying, recording, scanning, but not limited to photocopying, recording, scanning, digitizing, taping, Web distribution, information networks, or digitizing, taping, Web distribution, information information storage and retrieval systems, except as permitted networks, or information storage and retrieval systems, except as permitted under Section 107 or or applicable copyright law of another jurisdiction, without the
108 of the 1976 United States Copyright Act, or prior written permission of the publisher.
applicable