Management 521 Scenario Questions
Management 521 Scenario Questions
Joe Maldonado
MGT 521
October 4, 2011
University of Phoenix
Management 521 Scenario Questions
Marketing Manager, Travel Agency Manager, and owner of a small company are occupations in three separate positions for evaluation. Within each paragraph is the scenario identifying the communication channel used, “formal or informal” (Organizational Behavior, 2011, p. 344) with defending and supporting reasoning. While serving in the Air Force, superiors assigned multiple, short timeframe, high priority taskings, much like the first scenario.
Within Scenario number one, is a role of a Marketing Manager, in which to develop a new marketing strategy for an exciting new beverage with worldwide distribution. The timeframe for this strategy is the end of the week to the vice president. With such a short time to complete this complex tasking would require a formal communication channel, in which to explain the direction to the team with the requirement and with the tasking deadline. Therefore, the final presentation is due Thursday, for the meeting with the vice president on Friday. The presentation to the vice president will occur on Friday will dictate a formal communication channel.
Scenario number two, is a role of a travel agency manager, in which first thing in the morning, the username and password to company application system does not allow anyone to access the application. This immediately caused a work stoppage, to where none of the travel agents could perform assigned responsibilities, affecting existing, and new customers. An informal communication channel, of a telephone call to the IT Department, determined the cause to the username and password problem. Because there was no formal communication put in place by the travel agency, this dictates an informal communication channel. The IT Department determined the username and password expired, in which the technician supplied a new username and password for the
Joe Maldonado
MGT 521
October 4, 2011
University of Phoenix
Management 521 Scenario Questions
Marketing Manager, Travel Agency Manager, and owner of a small company are occupations in three separate positions for evaluation. Within each paragraph is the scenario identifying the communication channel used, “formal or informal” (Organizational Behavior, 2011, p. 344) with defending and supporting reasoning. While serving in the Air Force, superiors assigned multiple, short timeframe, high priority taskings, much like the first scenario.
Within Scenario number one, is a role of a Marketing Manager, in which to develop a new marketing strategy for an exciting new beverage with worldwide distribution. The timeframe for this strategy is the end of the week to the vice president. With such a short time to complete this complex tasking would require a formal communication channel, in which to explain the direction to the team with the requirement and with the tasking deadline. Therefore, the final presentation is due Thursday, for the meeting with the vice president on Friday. The presentation to the vice president will occur on Friday will dictate a formal communication channel.
Scenario number two, is a role of a travel agency manager, in which first thing in the morning, the username and password to company application system does not allow anyone to access the application. This immediately caused a work stoppage, to where none of the travel agents could perform assigned responsibilities, affecting existing, and new customers. An informal communication channel, of a telephone call to the IT Department, determined the cause to the username and password problem. Because there was no formal communication put in place by the travel agency, this dictates an informal communication channel. The IT Department determined the username and password expired, in which the technician supplied a new username and password for the