Management and Job Description
Human Resource Management
Lecturer: Dr. Salmiah Mohamad Amin
Group assignment: cases studies
Carter cleaning company
Hotel Paris case
Group Member:
Yaser Hassan Al-Quadhi MH112130
Zaid Alfayad MH112084
Tounsi Marwa MH102259
Amri Yanuar MH102204
Hassan Nematzadeh MH111001
Mina Soltanabady MH102047
The Hotel Paris Case:
Job Description
The Hotel Paris Case:
Question 1: Based on the hotel 's stated strategy, list at least four important employee behaviors for the Hotel Paris 's staff.
The hotel Paris’s competitive strategy is “To use superior guest service to differentiate the Hotel Paris properties, and to thereby increase the length of stay and return rate of guests, and thus boost revenues and profitability”.
Hotel is a beneficial business, when all the guests are happy with the hospitality and behavior. It is a great responsibility for all the hotel employees to maintain the proper behavior with the guests. No matter what happens, all the hotel employees, waiter or manager or any person related with hotel services should behave properly. A hotel is successful when its employees/waiters are qualified. Successful/proper behavior is a great quality. So as a part of a hotel or as a member or as a waiter you should know how to behave with a guest. Let’s learn 10 successful behaviors with a guest. 1. When you are in front of a guest be friendly. Smile at the guest. 2. Ask a guest if he/she needs something. 3. You should be accurate with your work. Listen and note carefully what the guest needs. Repeat items to them to ensure everything is alright. 4. Guest’s satisfaction is all you need. Satisfy a guest with your humble behavior. 5. Respond quickly. Try to keep an eye on guests. So that if they try to have your attention by eye contact or by any signal, you can respond quickly. 6. When the guests are eating, don’t ask them if they are finished or they want to pay now.
Lecturer: Dr. Salmiah Mohamad Amin
Group assignment: cases studies
Carter cleaning company
Hotel Paris case
Group Member:
Yaser Hassan Al-Quadhi MH112130
Zaid Alfayad MH112084
Tounsi Marwa MH102259
Amri Yanuar MH102204
Hassan Nematzadeh MH111001
Mina Soltanabady MH102047
The Hotel Paris Case:
Job Description
The Hotel Paris Case:
Question 1: Based on the hotel 's stated strategy, list at least four important employee behaviors for the Hotel Paris 's staff.
The hotel Paris’s competitive strategy is “To use superior guest service to differentiate the Hotel Paris properties, and to thereby increase the length of stay and return rate of guests, and thus boost revenues and profitability”.
Hotel is a beneficial business, when all the guests are happy with the hospitality and behavior. It is a great responsibility for all the hotel employees to maintain the proper behavior with the guests. No matter what happens, all the hotel employees, waiter or manager or any person related with hotel services should behave properly. A hotel is successful when its employees/waiters are qualified. Successful/proper behavior is a great quality. So as a part of a hotel or as a member or as a waiter you should know how to behave with a guest. Let’s learn 10 successful behaviors with a guest. 1. When you are in front of a guest be friendly. Smile at the guest. 2. Ask a guest if he/she needs something. 3. You should be accurate with your work. Listen and note carefully what the guest needs. Repeat items to them to ensure everything is alright. 4. Guest’s satisfaction is all you need. Satisfy a guest with your humble behavior. 5. Respond quickly. Try to keep an eye on guests. So that if they try to have your attention by eye contact or by any signal, you can respond quickly. 6. When the guests are eating, don’t ask them if they are finished or they want to pay now.