Management and Requires Constant Improvement

Goods: Physical items produced by business organizations
Operations Management: the management of systems or processes that create goods and/or provide services
Process: One or more actions that transform inputs into outputs
Services: activities that provide some combination of time, location, form, and psychological value
System: a set of interrelated parts that must work together
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Technology: the application of scientific discoveries to the development and improvement of goods and services
Operations management requires: both knowledge of the facts and how to interpret that info in order to produce and deliver
Requires constant improvement: due to competition in the marketplace and advances in technology
Good process design is: customer driven
What questions> What type of process is best suited that will fulfill our customers needs
What is the goal in selecting a supplier? To find the best product available for the best price you can
The global market enables the operations manager: the flecibility to choose the most cost effective supplier
Honda’s relationship with their suppliers is based on: trust
Why did Hillrich & Bradsby implement ERP system?: to simplify their processes
When do hillrich & bradsbey start their production process?: when an order is entered into the system
What was the purpose of Disney’s Fast Pass?: remove the need to wait in line by using a virtual queue
Measuring is an important method
Monitoring the consistency and repeatability of a process is called: statistical process control
What technique does Gortac use to support continuous improvement: in manufacturing, try to be more efficient, improving quality: continuous improvement: record the days productivity numbers and compare – daily production meetings

How did ABTCO increase capacity without adding space or investing capital? : using fundamentals of operations mgmt., reorganized the manuf