Management Functions
Library Best Practices Emerging from Applications of Balanced Scorecard in TCS
Sushma Arora
Assistant General Manager Tata Consultancy Services New Delhi
1
“One must forever strive for excellence or even perfection, in any task however small, and never be satisfied with the second best….” …. JRD Tata, 1965
2
Outline
• About TCS • About Library & Information Services Function (LIS) in TCS • Balanced Scorecard (BSC) • Emerging Practices in LIS
- Vision, Mission, Values of TCS (i) User Perspective (ii) Financial Management (iii) Internal Processes (iv) Learning & Development
• End Note
3
Film
Journey to Excellence
4
Corporate @ Air India
5
About TCS
• Established in 1968 • Leading IT company of Asia • First IT Company to cross US$ 3 Billion mark in revenues • Works equally well in International & Indian Market • Operates from 164 offices in 34 countries • Over 83,500 employees from 60 nationalities
6
About TCS
Continued…
• Major Business areas: BFSI, Insurance, Telecom, Transportation, Healthcare etc. • Aiming to be among global Top 10 by 2010. • Proactive in using latest management models/tools – TBEM, CMM, PCMM, Six Sigma, Six Hats etc. • Total alignment of all the functions with business.
7
About LIS in TCS
• • • • • LIS function started in 1970 Presently network of 52 Libraries Aligned with vision, mission, goals of organization Over 100 Library staff Developing librarians as Business Domain Experts
8
Balanced Scorecard
• The Performance Measurement tool developed by Kaplan & Norton • Measures how you are doing presently that may impact future performance • Translates the strategic plan into measurable actions • Balances all the perspectives of running the business • Timely actions to meet targets
9
Balanced Scorecard
Continued…
• All the perspectives of BSC are interconnected and aligned to corporate vision & each other • The Goal of each perspective cascades from top to bottom
Sushma Arora
Assistant General Manager Tata Consultancy Services New Delhi
1
“One must forever strive for excellence or even perfection, in any task however small, and never be satisfied with the second best….” …. JRD Tata, 1965
2
Outline
• About TCS • About Library & Information Services Function (LIS) in TCS • Balanced Scorecard (BSC) • Emerging Practices in LIS
- Vision, Mission, Values of TCS (i) User Perspective (ii) Financial Management (iii) Internal Processes (iv) Learning & Development
• End Note
3
Film
Journey to Excellence
4
Corporate @ Air India
5
About TCS
• Established in 1968 • Leading IT company of Asia • First IT Company to cross US$ 3 Billion mark in revenues • Works equally well in International & Indian Market • Operates from 164 offices in 34 countries • Over 83,500 employees from 60 nationalities
6
About TCS
Continued…
• Major Business areas: BFSI, Insurance, Telecom, Transportation, Healthcare etc. • Aiming to be among global Top 10 by 2010. • Proactive in using latest management models/tools – TBEM, CMM, PCMM, Six Sigma, Six Hats etc. • Total alignment of all the functions with business.
7
About LIS in TCS
• • • • • LIS function started in 1970 Presently network of 52 Libraries Aligned with vision, mission, goals of organization Over 100 Library staff Developing librarians as Business Domain Experts
8
Balanced Scorecard
• The Performance Measurement tool developed by Kaplan & Norton • Measures how you are doing presently that may impact future performance • Translates the strategic plan into measurable actions • Balances all the perspectives of running the business • Timely actions to meet targets
9
Balanced Scorecard
Continued…
• All the perspectives of BSC are interconnected and aligned to corporate vision & each other • The Goal of each perspective cascades from top to bottom