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Management Information System

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Management Information System
Management Information Technology

Table of Contents

Executive Summary 3 Introduction to Southwest Airlines 4 Porters Five Force Model for Competitive Strategy 5 Threats of Entry in the Airline Industry 6 Barriers to Entry in the Airline Industry 7 Bargaining Power of Suppliers and Customers in the Airline Industry 7 Substitutes Products for Airlines 8 The Value Chain Analysis 9 Using Information System to gain Competitive advantage 11 Bibliography 14

Executive Summary

The ten major domestic carriers in the United States reported revenue of 145.3 billion dollars in 2012, according to data gathered by Airlines for America (2012). The combine market capitalization of the twelve largest and publicly traded airlines stood at 48 billion dollars as of April 2012 just four billion greater than the value of Starbucks and way below other companies like Facebook and eBay ( Airlines for America, 2012).
Our research will give a detail analysis of the two theories developed by Harvard Business School Professor Michael Porter. Porter posited that in order for businesses to compete an in-depth analysis should be done not only of your direct competitors but also external forces that can help a business performance; Porter labelled this as the Five Forces of Competitive Strategy. Another concept developed by Porter was the Value Chain, the Value Chain breaks the business process into two groups, Porter argues that business should analyse the areas of the Value Chain to see where improvements can be made to enhance performance. Our report will show how Southwest Airlines uses Information system in Porters theories and concept to gain competitive advantage

Introduction to Southwest Airlines

According to information received from Southwest.com (2013), Southwest Airline was incorporated in 1971 by co-founders Rollin King and Herb Kelleher as Air Southwest Company. The company is based in Dallas, Texas and has a staff capacity of over



Bibliography: Airlines for America, 2012. Industry Review and Outlook. [Online] Available at: http://www.airlines.org/Pages/A4A-Presentation-Industry-Review-and-Outlook.aspx Bangniyel, P., 2011. Business Information System Strategy - How Managers Use CRM, ERP and SCM Systems. 1st ed. Nordstedt: Books on Demand. Bloomberg Business Week, 2011. Airline Deregulation, Revisited. [Online] Available at: http://www.businessweek.com/stories/2011-01-20/airline-deregulation-revisitedbusinessweek-business-news-stock-market-and-financial-advice CNBC, 2012. The ‘Fixer’ at Southwest Airlines. [Online] Available at: http://www.cnbc.com/id/47254760 Goldenberg, B. J., 2008. CRM In Real Time: Empowering Customer Relationships. 1st Edition ed. USA: Library of Congress Cataloguing Publishing Data. Hill, C. & Jones, G. R., 2008. Strategic Management: An Integrated Approach : Theory. Ohio: Cengage Learning . International Air Transport Association, 2012. 2012 Annual Review. [Online] Available at: http://www.iata.org/about/Documents/annual-review-2012.pdf Kontzer, T., 2005. Wings of Change. [Online] Available at: http://www.informationweek.co.uk/wings-of-change/159905929?pgno=1 Levy, M. & Powel, P., 2005. Strategies for Growth in SMEs: The Role of Information and Information Sytems. 1st Edition ed. Burlington, MA: Elseavier Limited. Porter, M., 1979. How Competitive Forces Shape Strategy. [Online] Available at: http://prolog.univie.ac.at/teaching/LVAs/KFK-LM/WS07/Porter.pdf Porter, M., 1985. Competitive Advantage: Creating and Sustaining Superior Performance. 1st Edition ed. New York, NY: The Free Press. Porter, M., 2008. The Five Competitive Forces that Shape Strategy [Interview] 2008. Ross, J. W. & Beath, C. M., 2007. Building Business Agility at Southwest. Massachusetts: MassachusettsInstitute of Technology, CenterforInformation Systems. Sharma, P., 2004. Enterprise Resource Planning. 1st ed. New Dehli: S.B Nangia. Southwest Airlines, 2012. Annual Report. [Online] Available at: http://www.southwestonereport.com/2011/#!/performance/overview Stair, R. M. & Reynolds, G. W., 2011. Principles of Information Systems. 1st ed. s.l.:Cenage Learning. The Guardian, 2012. Boeing hard on the tail of Airbus in race for orders. [Online] Available at: http://www.guardian.co.uk/business/2012/jul/08/boeing-hard-tail-airbus

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