January 8, 2013
Homework #1
Chapter 1-Highlighted Terms
1. Organizations: Collections of people who work together and coordinate their actions to achieve a wide variety of goals or desired future outcomes
2. Management: The planning, organizing, leading, and controlling of human and other resources to achieve organizational goals efficiently and effectively
3. Organizational Performance: A measure of how efficiently and effectively a manager uses resources to satisfy customers and achieve organizational goals
4. Efficiency: A measure of how well or how productively resources are used to achieve a goal
5. Effectiveness: A measure of the appropriateness of the goals an organization is pursuing and the degree to which the organization achieves those goals
6. Planning: Identifying and selecting appropriate goals; one of the four principal tasks of management
7. Strategy: A cluster of decisions about what goals to pursue, what actions to take, and how to use resources to achieve goals
8. Organizing: Structuring working relationships in a way that allows organizational members to work together to achieve organizational goals; one of the four principal tasks of management
9. Organizational Structure: A formal system of task and reporting relationships that coordinates and motivates organizational members so they work together to achieve organizational goals
10. Leading: Articulating a clear vision and energizing and enabling organizational members so they understand the part they play in achieving organizational goals; one of the four principal tasks of management
11. Controlling: Evaluating how well an organization is achieving its goals and taking action to maintain or improve performance; one of the four principal tasks of management
12. Department: A group of people who work together and possess similar skills or use the same knowledge, tools, or techniques to perform their jobs
13. First-Line Manager: A manager who is