Management Recommendation Report
To: Mr. Jim Johnson, Manager of West Indies Yacht Club Resort(WIYCR)
From: Mr. Patrick Dowd, Management Consultant
Date: 8th December, 2010
Recommendation Report for West Indies Yacht Club Resort
1. Introduction
As the request of the General Manager of WIYCR Mr. Jim Johnson, our team has performed a review on the operation of the Resort to identify the reasons of the problems the resort was facing. This report is to provide further information on top of the presentation. The resort has recently carried out a study on the operation at the resort and identified three main problems: 1. High turnover rate of expatriate managers 2. Increasing number of complaints by guests 3. Increasing level of tension between the expatriate and local staff
During the review, the team has interviewed all the managers of different departments to understand the current practice and assess the adequacy of procedures for the operation of the departments. And the team also talked to selected customers and tried to identify the areas and reasons of their dissatisfactions .In addition, the team has also performed physical observations at different operation areas to note for the underlying reasons of the problems.
2. Findings and analysis
Through observations and conversations with staff in the resort, the team noted that the problems are mainly caused by lack of motivation for staff members resulting in poor performance of their job duties. The demotivated employees were mainly dedicated to two factors: Rigid law regulation and cultural differences
2.1 Rigid law regulation and ineffective compensation system
The current law regulation governing the local labor market is rigid. Organizations were not permitted to fire staff during slow seasons and the condition of firing employees are very restricted even when their performance is poor. In other words, their jobs were almost guaranteed and they would not worry that they would lose their job. Besides,
From: Mr. Patrick Dowd, Management Consultant
Date: 8th December, 2010
Recommendation Report for West Indies Yacht Club Resort
1. Introduction
As the request of the General Manager of WIYCR Mr. Jim Johnson, our team has performed a review on the operation of the Resort to identify the reasons of the problems the resort was facing. This report is to provide further information on top of the presentation. The resort has recently carried out a study on the operation at the resort and identified three main problems: 1. High turnover rate of expatriate managers 2. Increasing number of complaints by guests 3. Increasing level of tension between the expatriate and local staff
During the review, the team has interviewed all the managers of different departments to understand the current practice and assess the adequacy of procedures for the operation of the departments. And the team also talked to selected customers and tried to identify the areas and reasons of their dissatisfactions .In addition, the team has also performed physical observations at different operation areas to note for the underlying reasons of the problems.
2. Findings and analysis
Through observations and conversations with staff in the resort, the team noted that the problems are mainly caused by lack of motivation for staff members resulting in poor performance of their job duties. The demotivated employees were mainly dedicated to two factors: Rigid law regulation and cultural differences
2.1 Rigid law regulation and ineffective compensation system
The current law regulation governing the local labor market is rigid. Organizations were not permitted to fire staff during slow seasons and the condition of firing employees are very restricted even when their performance is poor. In other words, their jobs were almost guaranteed and they would not worry that they would lose their job. Besides,