Management skill
Developing Management Skills, 8e (Whetten/Cameron)
Chapter 4 Building Relationships by Communicating Supportively
1) Studies have found that productivity at work is markedly higher when relationships are positive.
Answer: TRUE
Explanation: This is true because positive relationships foster cooperation among people, so that things that get in the way of highly successful performancesuch as conflict, disagreements, confusion and ambiguity, unproductive competition, anger, and personal offenseare minimized.
Diff: 1 Page Ref: 238
Topic: Building Positive Interpersonal Relationships
Skill: Recall
2) Studies have found that people make fewer mental errors when experiencing positive relationships.
Answer: TRUE
Explanation: This is true because positive relationships create positive emotions such as joy, fulfillment, etc., which in turn actually expand people's mental capacities.
Diff: 2 Page Ref: 238
Topic: Building Positive Interpersonal Relationships
Skill: Recall
3) One suggested reason as to why communication remains a major problem for managers is that they are expected to focus on what organizational goals should be, not how to accomplish the organizational goals.
Answer: FALSE
Explanation: It is true that managers should focus on organizational goals. It is also true that they should focus on how to accomplish organizational goals. Communication remains a major problem for managers because they always feel the problem lies with other people and not themselves. The problem remains because managers fail to develop the relationships necessary for effective communication.
Diff: 3 Page Ref: 240
Topic: The Importance of Effective Communication
Skill: Understanding
4) Although much progress has recently been made in improving the transmission of accurate messages, comparable progress has not occurred in the interpersonal aspects of communication.
Answer: TRUE
Explanation: This is true
Chapter 4 Building Relationships by Communicating Supportively
1) Studies have found that productivity at work is markedly higher when relationships are positive.
Answer: TRUE
Explanation: This is true because positive relationships foster cooperation among people, so that things that get in the way of highly successful performancesuch as conflict, disagreements, confusion and ambiguity, unproductive competition, anger, and personal offenseare minimized.
Diff: 1 Page Ref: 238
Topic: Building Positive Interpersonal Relationships
Skill: Recall
2) Studies have found that people make fewer mental errors when experiencing positive relationships.
Answer: TRUE
Explanation: This is true because positive relationships create positive emotions such as joy, fulfillment, etc., which in turn actually expand people's mental capacities.
Diff: 2 Page Ref: 238
Topic: Building Positive Interpersonal Relationships
Skill: Recall
3) One suggested reason as to why communication remains a major problem for managers is that they are expected to focus on what organizational goals should be, not how to accomplish the organizational goals.
Answer: FALSE
Explanation: It is true that managers should focus on organizational goals. It is also true that they should focus on how to accomplish organizational goals. Communication remains a major problem for managers because they always feel the problem lies with other people and not themselves. The problem remains because managers fail to develop the relationships necessary for effective communication.
Diff: 3 Page Ref: 240
Topic: The Importance of Effective Communication
Skill: Understanding
4) Although much progress has recently been made in improving the transmission of accurate messages, comparable progress has not occurred in the interpersonal aspects of communication.
Answer: TRUE
Explanation: This is true