IBM's strategy appears oriented around "growing the pie." If it can increase its products' user base by lower costs, it should be able to increase demand for its consulting services. However, low-cost consulting groups are ready to fill this void. Therefore, IBM will need to continue its expansion into low-cost labor markets. In addition, this expansion will need to embrace low cost markets outside of India. These markets include Russia, China, Indonesia, and Mexico.
Will IBM's plan to give away some of its IT assets and intellectual property and increase its support of open-source software products like Linux be a successful growth strategy in the "brutally competitive marketplace" in which it operates? Why or why not?
IBM has expertise in supporting these applications. By lowering licensing costs or making the software free, IBM should be able to increase its user base. With a broader user base, the demand for support should grow. The strategy appears logical. Of course, other organizations may try to meet this demand, but IBM's low-cost labor sources will help ensure its competitiveness. In addition, low-cost labor will help further increase demand for this software, thereby ensuring growth. However, this strategy will take on a whole new twist as the global economy continues to grow and labor costs rise around the world.
History also supports IBM's growth assumptions. Bill Gates found his BASIC interpreter the de facto standard once users found they could easily find free pirated copies. Likewise, the low cost OEM deals he made for the Windows operating system ensured a user base of over 100 million computers. The computing public values free, high quality software, and many conservative organizations will recognize the IBM name as quality