Managing Business
MANAGING BUSINESS (BM027-3.5-2)
ASSIGNMENT TITLE: INDIVIDUAL ASSIGNMENT
NAME: HON HAO KONG
ID NO: TP027895
INTAKE NUMBER: UC2F1303IT (FC)
HAND OUT DATES: 26TH MARCH 2013
HAND IN DATES: 24TH MAY 2013
LECTURER: DEVIKA A/P NADARAJAH
Table of Contents 1. Introduction 3 2. Quality and Competitiveness 4 2.1 Quality 4 2.2 Competitiveness 4 2.3 Relationship between Quality and Competitiveness 4 3. Cost of Poor Quality 5 3.1 Case Study 6 4. Case Study from Japan 7 4.1 Quality Practices related to Quality Gurus Teachings 8 5. Quality Improvement Practices 10 5.1 Plan-Do-Check-Act Cycle (PCDA Cycle) 10 Purpose 10 Usefulness 11 5.2 Benchmarking 12 5.3 Six Sigma 13 6. Conclusion 15 References and Bibliographies 16 Appendix 17
1. Introduction
In the field of business management, quality is something important no matter what business is involved. Generally, quality is about meeting or exceeding customers need and expectation. No matter pass decade or now, business owner will always make sure they deliver the best quality of product and service for their customer.
The beginning of 21st century has been a fluctuated wave for all economic activity in the world. Most of the experts agree that quality, in all over the world, is the dominant factor in the success of Japanese companies in world market. It’s the facts that we can’t denied about the way Japanese companies manage quality improvement.
In Japan, the internal marketplace is dominant and competition is fierce. This means that the companies need to be completely dedicated to satisfy customer or else undertaken by the competition. “The customer always comes first” is the term used by organizations to describe their market-oriented spirit. They believed that their business can be improved by reflecting the
ASSIGNMENT TITLE: INDIVIDUAL ASSIGNMENT
NAME: HON HAO KONG
ID NO: TP027895
INTAKE NUMBER: UC2F1303IT (FC)
HAND OUT DATES: 26TH MARCH 2013
HAND IN DATES: 24TH MAY 2013
LECTURER: DEVIKA A/P NADARAJAH
Table of Contents 1. Introduction 3 2. Quality and Competitiveness 4 2.1 Quality 4 2.2 Competitiveness 4 2.3 Relationship between Quality and Competitiveness 4 3. Cost of Poor Quality 5 3.1 Case Study 6 4. Case Study from Japan 7 4.1 Quality Practices related to Quality Gurus Teachings 8 5. Quality Improvement Practices 10 5.1 Plan-Do-Check-Act Cycle (PCDA Cycle) 10 Purpose 10 Usefulness 11 5.2 Benchmarking 12 5.3 Six Sigma 13 6. Conclusion 15 References and Bibliographies 16 Appendix 17
1. Introduction
In the field of business management, quality is something important no matter what business is involved. Generally, quality is about meeting or exceeding customers need and expectation. No matter pass decade or now, business owner will always make sure they deliver the best quality of product and service for their customer.
The beginning of 21st century has been a fluctuated wave for all economic activity in the world. Most of the experts agree that quality, in all over the world, is the dominant factor in the success of Japanese companies in world market. It’s the facts that we can’t denied about the way Japanese companies manage quality improvement.
In Japan, the internal marketplace is dominant and competition is fierce. This means that the companies need to be completely dedicated to satisfy customer or else undertaken by the competition. “The customer always comes first” is the term used by organizations to describe their market-oriented spirit. They believed that their business can be improved by reflecting the
References: and Bibliographies ASQ, 2004 CMC, 2007. Deming Cycle- PDCA. [Online] Available at: http://www.change-management-consultant.com/deming-cycle.html Costs, Q., 2011. Explanation of Quality Costs. [Online] Available at: http://accounting4management.com/quality_costs.htm Framework, G., 2008. DMAIC Tools. [Online] Available at: http://www.dmaictools.com/ Oman, J., 2011 . UNDERSTANDING YOUR COMPETITION. [Online] Available at: http://www.smallbusinessbc.ca/starting-a-business/understanding-your-competition Pande, P., 2008. THE SIX SIGMA WAY. [Online] Available at: http://www.sixsigmaway.com/ Riley, J., 2012. Production - Introduction to "Quality". [Online] Available at: http://www.tutor2u.net/business/gcse/production_quality_introduction.htm R, Y., 1997. Digital cameras shaking up photographic industry. [Online] Available at: http://search.proquest.com/docview/218927569?accountid=46052 Smarta, 2011. 37 ways to beat your competitors. [Online] Available at: http://www.smarta.com/advice/business-planning/market-research/37-ways-to-beat-your-competitors Summers, D. C., 2002. Quality Third Edition. 3rd ed. U.S.A: Prentice Hall. Tools, M., 2008. Plan-Do-Check-Act (PDCA). [Online] Available at: http://www.mindtools.com/pages/article/newPPM_89.htm