Managing Communication And Information Technology

MANAGING COMMUNICATION
&
INFORMATION TECHNOLOGY
FACILITATED BY
NAMITA GUPTA

111

Learning Objectives
 You should learn to:
 Explain the barriers to effective interpersonal

communication and how to overcome them
 Contrast the different organizational communication flows and networks
 Describe two developments in information technology that have had a significant impact on managerial communication
 Discuss how information technology affects organizations © Prentice Hall, 2002

11-2

Learning Objectives (cont.)
 You should learn to:
 Define communication
 Explain the interpersonal communication

process
 Describe the factors on which the different communication methods can be evaluated, and on what the choice of communication method depends
 Tell how nonverbal communication affects managers © Prentice Hall, 2002

11-3

Understanding Managerial
Communication
 What is Communication?

 The transfer and understanding of meaning

 if no information has been conveyed, communication has not occurred
 everything that a manager does involves communicating
 effective communication does not equal agreement
 ineffective communication is the basis for many managerial problems
 interpersonal communication - occurs between people
 organizational communication - all the patterns, networks, and systems of communication in an organization © Prentice Hall, 2002

11-4

Process Of Interpersonal
Communication
 Elements of the Process
 message - expresses the purpose of the communication
 encoding - converting the message in symbolic form

 affected by the skills, attitudes, and knowledge of the sender, and by the culture of the organization
 channel - medium for conveying the message
 decoding - retranslating symbols into a message
 affected by personal characteristics of the receiver
 noise - disturbances that interfere with the transmission, receipt, or feedback of a message
 message