Preview

Managing Knowledge and Learning at Nasa and the Jet Propulsion Laboratory

Good Essays
Open Document
Open Document
537 Words
Grammar
Grammar
Plagiarism
Plagiarism
Writing
Writing
Score
Score
Managing Knowledge and Learning at Nasa and the Jet Propulsion Laboratory
Case # 9-603-062 Managing Knowledge and Learning at NASA and the Jet Propulsion Laboratory
This case focuses on knowledge management (KM) at NASA after a mandate to move from “expensive, infrequent, heavily engineered” projects to “Faster, Better, Cheaper” projects has been in place for almost ten years. Read the case, discuss it with your team members, and then answer the following questions.

Summary

Jeanne Holm, Chief Knowledge Architect for NASA faces challenges in loss of knowledge within the institution through two key areas: 1. A large number of experienced personnel was nearing retirement age. 2. After Goldin’s implementation of “cheaper faster better” mandate, many projects were stretched too thin in time and budget to properly pass down the knowledge acquired during the projects to future projects. Holm must decide what is the best way to pass down the tacit knowledge of the older scientist to the lesser experienced junior scientists and overcome the culture of apathy towards knowledge loss in order for NASA and JPL as a whole to continue space exploration in a time of smaller budgets and resources.

1) What were the pros and cons of the “Faster, Better, Cheaper” model? How might outcomes (both positive and negative) of projects executed with this model impact NASA’s stakeholders, i.e. Congress and the general public?

After Goldin’s implementation of the “faster, better, cheaper” mandate, NASA achieved short term success in its Mars Pathfinder mission. However, this short term success was quickly overtaken by many failed projects which upon later inspection, could have been successful if more care and time had been taken with the projects. The pros with Goldin’s mandate were that programs could be broken down into smaller pieces so a smaller project can be completed faster than a large project. Thus a failure of a smaller project did not affect the overall program as a whole. With a quicker

You May Also Find These Documents Helpful

  • Better Essays

    Orion Shield

    • 1539 Words
    • 7 Pages

    The Orion Shield Project was analyzed, particularly in regard to the program manager, Gary Allison. Having never managed a program before, Gary was given an opportunity to do so on this valuable project. Several stakeholders came into play; some that helped contribute to Gary’s demise, and others who were often left to pick up the pieces where Gary may have failed. Ultimately, it was determined that in more than one way, Gary was not a successful program manager. Technical, ethical, legal, and contractual shortfalls were addressed to see where Gary and his team may have gone wrong.…

    • 1539 Words
    • 7 Pages
    Better Essays
  • Good Essays

    Many people undermine the importance and contributions of the National Aeronautics and Space Administration, also known as NASA. As president Obama is forced to make severe budget cuts, NASA is among the most affected programs to endure the blow. This issue does not take aback many people, but experts say that what is occurring will affect everyone as well as the economy more than they may believe. These extreme budget cuts recently issued by Congress impinge on the NASA space program by having a large impact on culture, and risking the setback of innovation in today’s machine-driven society.…

    • 645 Words
    • 3 Pages
    Good Essays
  • Good Essays

    After working as a project engineer for 14 years at Scientific Engineering Corporation (SEC) with great success, Gary Allison accepted a position as Project Manager on the Orion Shield Project. This was one decision that would change Gary’s career at SEC dramatically, as from being the best engineer in the plant ten months ago, we would be fired from the company. Let’s take a close look at the identify and discuss the technical, ethical, legal, contractual and other project management issues that Gary faced during the Orion Shield project.…

    • 1168 Words
    • 5 Pages
    Good Essays
  • Satisfactory Essays

    The project management team should have used several people to estimate the time, costs and resources required for the project. Discussion of the individual differences in their estimate tends to eliminate extreme estimate errors. Reports indicate that several managers advised the BAE Senior Management team that the project was at minimum a four year project, not a two year project. If these voices could be risen up and better discussed, the project would have been treated differently.…

    • 505 Words
    • 3 Pages
    Satisfactory Essays
  • Powerful Essays

    Zubrin, Robert. “Wrecking NASA: America’s Most Wonderous and Daring Enterprise Now Points in a New Direction—Inward.” Commentary 129.6 (2010): 37+. General OneFile. Web. 12 Apr. 2012.…

    • 1706 Words
    • 7 Pages
    Powerful Essays
  • Good Essays

    Lost Moon Research Paper

    • 1003 Words
    • 5 Pages

    The National Aeronautics and Space Administration, more commonly known as NASA, was founded in the midst of war. During the infamous Cold War, two global superpowers, the United States and the Soviet Union, competed for dominance over the other. No such area of competition was as fierce as outer space. Success in the 1960’s was determined largely through technological advances, and manned spaceflight was viewed as the pinnacle of technological and political superiority. Finally, in 1969, NASA landed Neil Armstrong and Edwin Aldrin on the lunar surface. In 1972, after six lunar landings, Congress decided that NASA needed a budget cut. Before long, however, the U.S. was back in space aboard the…

    • 1003 Words
    • 5 Pages
    Good Essays
  • Satisfactory Essays

    Successful organizations develop systems to share information from past successes and failures as part of their knowledge management practices. NASA defines these lessons learned as…

    • 580 Words
    • 3 Pages
    Satisfactory Essays
  • Powerful Essays

    Space Persuasive Speech

    • 3964 Words
    • 16 Pages

    One problem is that NASA is facing a rush of retirees. A pipeline once filled with American science and engineering graduates is shrinking. Students no longer see the aerospace industry as a choice career path. Higher-paying private sector jobs are alluring, and interest in federal service is declining. Together, those factors raise serous questions about NASA 's ability to recruit and retain a new generation of scientists, engineers and technologists needed to send astronauts back to the moon by 20250 and then on to Mars years after that. Nearly 40 percent of the 18,146 people at NASA are age 50 or older. Those with 20 years government now are eligible for retirement. Twenty-two percent of NASA workers are age 55 are older. Those with 30 years of service are eligible for retirement benefits. The NASA employees over 60 outnumber those under 30. There is a proposed list of the reaming space shuttle launches until 2010. The Atlantis and Discovery being the two main shuttles listed. The Boss of NASA Sean O 'Keefe is the big gun picked by President Bush to show that NASA counts. He wants to cut costs, but his goal is returning NASA to its heyday, thinking way beyond the next generation of Jimmy Neutron tech, not just driving space ships. The focus will be on developing new aeronautics; space based spying, medicines, and propulsion systems. The objective is to reinstall what made this place…

    • 3964 Words
    • 16 Pages
    Powerful Essays
  • Powerful Essays

    Space exploration made its’ true step into the spotlight in 1957 with the launching of the Sputnik. (Dick, 2008) From there the possibilities of space exploration became endless. An unimaginable frontier was discovered and the whole world was completely behind the idea of the “final frontier”. Without diving too much into history; shuttle crashes, decrease in belief that significant space findings are useful to life on Earth, and the extraordinary economic downfall of late have changed the public’s view on the “importance” of the space programs funding.…

    • 1442 Words
    • 6 Pages
    Powerful Essays
  • Satisfactory Essays

    | Du Plessis, M. (2007). “Knowledge Management: What makes complex implementations successful”.Journal of Knowledge Management. Vol. 11 No. 2, pp. 91-101.…

    • 360 Words
    • 2 Pages
    Satisfactory Essays
  • Better Essays

    NASA’s current budget is limiting because of the reoccurring failures and sluggish nature within NASA’s leadership. "This budget demonstrates the administration 's commitment to maintaining NASA 's leadership role in space," Deputy Administrator Lori Garver said. "It puts us on a path to out-innovate, out-educate and out-build the rest of the world." Though NASA feels cutting funds is highly detrimental to the status of the United States and to the education of its youth, it may be too little too late. The question is not whether the…

    • 1572 Words
    • 7 Pages
    Better Essays
  • Good Essays

    Knowledge Management

    • 1655 Words
    • 7 Pages

    Knowledge retention has been a top priority for the Aerospace Corporation since its founding in 1960. Most of the programs in which Aerospace is involved go on for decades, making knowledge retention critical in the face of rapid staff turnover at customer organizations. The types of knowledge that are critical to retain within the technical and programmatic areas of the organization are also the elements that are most valued by Aerospace’s customers. The Aerospace knowledge retention strategy is organization-wide and integrates with both its KM strategy and its workforce planning strategy. Aerospace’s KM office is charged with leading a KM sub council that coordinates KM approaches through a customer council, whose members represent across-section of business interests throughout the organization. Aerospace has dealt with the challenges of retaining and transferring key knowledge through:…

    • 1655 Words
    • 7 Pages
    Good Essays
  • Best Essays

    Jennex, M.E. (2005). “What is Knowledge Management?” International Journal of Knowledge Management, 1(4), pp. i-iv.…

    • 3515 Words
    • 13 Pages
    Best Essays
  • Powerful Essays

    Capturing and sharing critical knowledge and expertise should be occurring continuously among employees. In many cases, however, it is not and this need becomes pressing when a valued employee is preparing to retire…

    • 11904 Words
    • 48 Pages
    Powerful Essays
  • Satisfactory Essays

    Time is an imp. Factor in every field. Do you think following strict time limits is more important than giving quality results?…

    • 273 Words
    • 2 Pages
    Satisfactory Essays