managing operations
OPERATIONS MANAGEMENT ASSIGNMENT
Executive Summary
Tesco was founded by Jack Cohen by selling groceries at East London. Tesco has a share price that is increasing in the mean time. We are focusing at a Tesco express in St. Johns Wood which competitors are not so much around them and have the busiest peak during lunch hours. The staffs are very focus, teamwork and have respect to each other. The transformation model for our assignment is consists of input, transformation and outputs. Basically, this is only to show the transform of a stock to how it distribute in the store. We also look at the 4 V’s; volume, variety, variation in demands and visibility by comparing with Panzeer, a small grocery store located next to it. We will also be looking at the performance objective that are the dependability, flexibility, cost, quality and speed. For the design issue, we are looking at the concept, package and process and we will look more on the process details. As for concepts, first thing to ask are the feasibility, acceptability and vulnerability. There are two types of package that are process type and service type. We also provide the flow process chart of a customer doing in the Tesco St. Johns Wood.
Contents Page Introduction 4
History 4
Size 4
Competitors 4
Core business 4
The Transformation Model for TESCO 6
Introduction 7
Input 7
Transformation 7
Output 8
4 V’s analysis of Tesco expresses’ operations` 8
Volume 9
Variety 9
Variation in Demand 9
Visibility 10
Performance Objective 10
Dependability 11
Cost 11
Quality 11
Speed 12
Design 13
Concept 13
Package 14
Process 15
Conclusion and recommendation….……………………………………………………………………………………17
Group log……………………………………………………………………………………………………………………………19
Timeline……………………………………………………………………………………………………………………………..22
Bibliography 23
Appendices…………………………………………………………………………………………………………………………24
1. Introduction and Business
Executive Summary
Tesco was founded by Jack Cohen by selling groceries at East London. Tesco has a share price that is increasing in the mean time. We are focusing at a Tesco express in St. Johns Wood which competitors are not so much around them and have the busiest peak during lunch hours. The staffs are very focus, teamwork and have respect to each other. The transformation model for our assignment is consists of input, transformation and outputs. Basically, this is only to show the transform of a stock to how it distribute in the store. We also look at the 4 V’s; volume, variety, variation in demands and visibility by comparing with Panzeer, a small grocery store located next to it. We will also be looking at the performance objective that are the dependability, flexibility, cost, quality and speed. For the design issue, we are looking at the concept, package and process and we will look more on the process details. As for concepts, first thing to ask are the feasibility, acceptability and vulnerability. There are two types of package that are process type and service type. We also provide the flow process chart of a customer doing in the Tesco St. Johns Wood.
Contents Page Introduction 4
History 4
Size 4
Competitors 4
Core business 4
The Transformation Model for TESCO 6
Introduction 7
Input 7
Transformation 7
Output 8
4 V’s analysis of Tesco expresses’ operations` 8
Volume 9
Variety 9
Variation in Demand 9
Visibility 10
Performance Objective 10
Dependability 11
Cost 11
Quality 11
Speed 12
Design 13
Concept 13
Package 14
Process 15
Conclusion and recommendation….……………………………………………………………………………………17
Group log……………………………………………………………………………………………………………………………19
Timeline……………………………………………………………………………………………………………………………..22
Bibliography 23
Appendices…………………………………………………………………………………………………………………………24
1. Introduction and Business
Bibliography: Hill, A. and Hill, T. (2011), Essential operations management, Palgrave Macmillan. Innovation leaders, 2008, Innovation leaders. [online] Available at http://innovationleaders.org/tes_company_profile.html [accessed: 8th december 2012] Slack, N., Chambers, S. and Johnston R. (2007), Operations Management, 5th Edition. England: Pearson Education Limited. Tesco Plc (2012) Business Model [Online]. Available at: www.tescoplc.com/files/reports/ar2012/index.asp?pageid=19 accessed on 26th November 2012. Yu, W. and Ramanathan, R. (2008). “An assessment of operational efficiencies in the UK Retail Sector‟, International Journal of Retail and Distribution Management”, Volume 36. No. 11, pp. 861-882. Emerald group Publishing Ltd.