managing people performance
BSBMGT502B Manage people performance
Assessment 3 - Project
Instructions
To be marked competent in this unit, students must respond to all points in the project. A be comprehensive, detailed, demonstrate appropriate research procedures and be supported by suitable references.
Project Read the following case study and critically analyses the situation and write a report in while outline the issues and problems faced by the organization’s members. Describe how you address them. Justify your answers and give detailed reasons for your intended actions.
Case study
Your up-line manager has called you into the office to discuss a situation they have only aware of. One of your major customers, Organization X, has expressed dissatisfaction with service provided by your organization. You have an ongoing contract to supply this customer goods until the end of the year. At this time the contract will be re-negotiated. Apparently Organization X has expressed their dissatisfaction on a number of previous occasions, but there has been no real improvement. As a result of the poor service and the problems with supply manager of Organization X has strongly suggested that the contract will not be extended fact, be offered to another organization.
The problems have been traced to your department/section. One of your team members tardy in processing the orders and sending them through to the necessary supply department when representatives from Organization X have contacted the team member to confirm about delivery times, they have received vague assurances, but the goods ordered have either on time , or the orders have not been fully made up.
How would you handle these problems, keeping several things in mind? the organization should have explicit and well communicated performance standards employees should receive appropriate training employees should be given suitable support so they can do their jobs well
What do you think the real causes of these
Assessment 3 - Project
Instructions
To be marked competent in this unit, students must respond to all points in the project. A be comprehensive, detailed, demonstrate appropriate research procedures and be supported by suitable references.
Project Read the following case study and critically analyses the situation and write a report in while outline the issues and problems faced by the organization’s members. Describe how you address them. Justify your answers and give detailed reasons for your intended actions.
Case study
Your up-line manager has called you into the office to discuss a situation they have only aware of. One of your major customers, Organization X, has expressed dissatisfaction with service provided by your organization. You have an ongoing contract to supply this customer goods until the end of the year. At this time the contract will be re-negotiated. Apparently Organization X has expressed their dissatisfaction on a number of previous occasions, but there has been no real improvement. As a result of the poor service and the problems with supply manager of Organization X has strongly suggested that the contract will not be extended fact, be offered to another organization.
The problems have been traced to your department/section. One of your team members tardy in processing the orders and sending them through to the necessary supply department when representatives from Organization X have contacted the team member to confirm about delivery times, they have received vague assurances, but the goods ordered have either on time , or the orders have not been fully made up.
How would you handle these problems, keeping several things in mind? the organization should have explicit and well communicated performance standards employees should receive appropriate training employees should be given suitable support so they can do their jobs well
What do you think the real causes of these