Managing Process and Systems assesment
Shirene Boola
Name:
Student Number:
Team:
Subject:
Word Count:
Version:
Date:
MANAGING PROCESS AND SYSTEMS ASSIGNMENT
SA11
Shirene Boola
2202607
TransformMe
Managing Processes and Systems Assignments
3431 (excl – Page 1, 3,19 & 20)
Final
11 July 2014
1|Page
Shirene Boola
MANAGING PROCESS AND SYSTEMS ASSIGNMENT
SA11
Contents
1.Executive Summary ........................................................................................................... 3
2. Introduction ....................................................................................................................... 4
3. Part 1 – Analysis of current challenge ............................................................................... 6
4. Part 2: Implementation of Recommendations .................................................................. 13
Segregation of duties and Key dependency ........................................................................ 19
5. Reflections ...................................................................................................................... 20
6. References ..................................................................................................................... 20
7. Appendices .................................................................................................................... 21
2|Page
Shirene Boola
MANAGING PROCESS AND SYSTEMS ASSIGNMENT
SA11
1. Executive Summary
The Operations team with in Global Markets is responsible for confirmations, settlements and Exceptions of all Investment Product.
One of our primary functions is to provide service to the traders in front office and act as their safety net, when doing final settlements of their trades. We ensure that at all times we align our ops structure to suit the front office and service them per desk and product.
Hence should there be a change with in the front office team it has a
Name:
Student Number:
Team:
Subject:
Word Count:
Version:
Date:
MANAGING PROCESS AND SYSTEMS ASSIGNMENT
SA11
Shirene Boola
2202607
TransformMe
Managing Processes and Systems Assignments
3431 (excl – Page 1, 3,19 & 20)
Final
11 July 2014
1|Page
Shirene Boola
MANAGING PROCESS AND SYSTEMS ASSIGNMENT
SA11
Contents
1.Executive Summary ........................................................................................................... 3
2. Introduction ....................................................................................................................... 4
3. Part 1 – Analysis of current challenge ............................................................................... 6
4. Part 2: Implementation of Recommendations .................................................................. 13
Segregation of duties and Key dependency ........................................................................ 19
5. Reflections ...................................................................................................................... 20
6. References ..................................................................................................................... 20
7. Appendices .................................................................................................................... 21
2|Page
Shirene Boola
MANAGING PROCESS AND SYSTEMS ASSIGNMENT
SA11
1. Executive Summary
The Operations team with in Global Markets is responsible for confirmations, settlements and Exceptions of all Investment Product.
One of our primary functions is to provide service to the traders in front office and act as their safety net, when doing final settlements of their trades. We ensure that at all times we align our ops structure to suit the front office and service them per desk and product.
Hence should there be a change with in the front office team it has a
References: Slack, N, Brandon-Jones, A, Johnston, R & Betts, A (2012) Operations and Process Henley Business School, MPS Workshop Presentation Notes (2014) Henley Business School, MPS Workshops Presentation Notes (2014)