Managing Through Change

Managing Through Change
Presented by the UC Davis Academic and Staff Assistance Program (ASAP)

Manager’s Manual

Edited By:
Rory Osborne, Ph.D. Rob Wennerberg, M.A.

Adapted For:
The University of California at Davis Academic and Staff Assistance Program 112 A. Street Davis, CA 95616

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Table of Contents
Introduction ....................................................................................................................... 4 Guidelines to Managing Change .................................................................................. 5 Resiliency in the Workplace .......................................................................................... 10 Enhancing Morale and Productivity ............................................................................ 12 Managing Difficult Employees ...................................................................................... 14 Substance Abuse............................................................................................................ 16 Workplace Violence ...................................................................................................... 19 Crisis Response ................................................................................................................ 22 Making Referrals to ASAP .............................................................................................. 24 Management Consultation .......................................................................................... 25 Frequently Asked Questions .......................................................................................... 26 Resources......................................................................................................................... 29

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INTRODUCTION
During times of change and chronic stress a wide range of medical and behavioral problems can have an adverse affect on an employee’s job performance. Balancing the