Managing Workplace Diversity
MANAGING WORKPLACE DIVERSITY
A toolkit for organisations
NATIONAL N I TEGRATION O W RKING GROUP FOR WORKPLACES
CREATING INCLUSIVE & HARMONIOUS WORKPLACES
MANAGING WORKPLACE DIVERSITY
A toolkit for organisations
CONTENTS
i ii iii iv
Introduction 3 Why should I care about managing diversity? 4 How is my organisation managing diversity? 8 How do I build an inclusive and harmonious 10 workplace?
Establish business case Management commitment Build team of champions Reinforce employee competencies Recruitment Learning & Development Performance Management Actively facilitate inclusiveness Workplace activities Workplace design Buddy system Employee networks Awards & recognition Manage grievances Communicate effectively Evaluate effectiveness 12 14 17 18 20 21 25 26 27 28 29 32 34 35 38 42 44 46
v Additional resources vi Appendices
i. Introduction
S
ingapore’s workforce has become increasingly diverse over the last decade. Employees from different generations, gender, nationalities and cultures often work together in the same organisation.
With such workforce diversity, it becomes important for organisations to put in place policies and practices to build an inclusive and harmonious workplace. An inclusive and harmonious workplace is one that appreciates differences amongst workers and works towards maximising their potential. This toolkit aims to help organisations: Understand why managing workplace diversity is important; Assess how your organisation is managing diversity; Implement practices and policies to manage diversity and build an inclusive and harmonious workplace.
How do I use this toolkit?
1 2
Take the self-assessment on page 8 to understand how your organisation is managing diversity. The section “How do I build an inclusive and harmonious workplace” on page 10 outlines practices which organisations can put in place to manage diversity. Select the practices most applicable to your organisation.
3
A toolkit for organisations
NATIONAL N I TEGRATION O W RKING GROUP FOR WORKPLACES
CREATING INCLUSIVE & HARMONIOUS WORKPLACES
MANAGING WORKPLACE DIVERSITY
A toolkit for organisations
CONTENTS
i ii iii iv
Introduction 3 Why should I care about managing diversity? 4 How is my organisation managing diversity? 8 How do I build an inclusive and harmonious 10 workplace?
Establish business case Management commitment Build team of champions Reinforce employee competencies Recruitment Learning & Development Performance Management Actively facilitate inclusiveness Workplace activities Workplace design Buddy system Employee networks Awards & recognition Manage grievances Communicate effectively Evaluate effectiveness 12 14 17 18 20 21 25 26 27 28 29 32 34 35 38 42 44 46
v Additional resources vi Appendices
i. Introduction
S
ingapore’s workforce has become increasingly diverse over the last decade. Employees from different generations, gender, nationalities and cultures often work together in the same organisation.
With such workforce diversity, it becomes important for organisations to put in place policies and practices to build an inclusive and harmonious workplace. An inclusive and harmonious workplace is one that appreciates differences amongst workers and works towards maximising their potential. This toolkit aims to help organisations: Understand why managing workplace diversity is important; Assess how your organisation is managing diversity; Implement practices and policies to manage diversity and build an inclusive and harmonious workplace.
How do I use this toolkit?
1 2
Take the self-assessment on page 8 to understand how your organisation is managing diversity. The section “How do I build an inclusive and harmonious workplace” on page 10 outlines practices which organisations can put in place to manage diversity. Select the practices most applicable to your organisation.
3