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SOP - Banquets - Back-Of-House Setup & Equipment Storage
SOP - Banquets - Beverage service and Order taking
SOP - Banquets - Bill preparation and settlement
SOP - Banquets - Buffet setup and Maintaining
SOP - Banquets - Cocktail service and Reception packages
SOP - Banquets - Function Sheet / Event order ( BEO )
SOP - Banquets - Menu Engineering and Cost Control
SOP - Banquets - Post event Manager & Supervisor duties
SOP - Banquets - Sales Correspondence Policy setup
SOP - Banquets - Service sequence and Briefing before event
SOP - Banquets - Sit down buffet service
SOP - BAR / Lounge - Beverage Pick up and service
SOP - BAR / Lounge - Clear Counter, Lounge and Tables during service
SOP - BAR / Lounge - Closing routine duties
SOP - BAR / Lounge - Equipment Cleaning
SOP - BAR / Lounge - Greeting guest upon arrival
SOP - BAR / Lounge - Guest Farewell Greeting
SOP - BAR / Lounge - MISE EN PLACE
SOP - BAR / Lounge - Opening Routine
SOP - BAR / Lounge - Processing drink re order
SOP - BAR / Lounge - Serving Wine
SOP - BAR / Lounge - Setting up service concept
SOP - BAR / Lounge - Store Requisition and inventory
SOP - BAR / Lounge - Suggestive Selling and Up selling
SOP - BAR / Lounge - Wine and Beverage order taking
SOP - F&B General - Guest Billing types and checks settlement
SOP - F&B General - Guidelines / Tips for conducting departmental meetings
SOP - F&B General - Handling guest complaints
SOP - F&B General - Reporting to Work
SOP - F&B General - Staff Grooming
SOP - F&B General - Staff Hygiene
SOP - Room Service / IRD - Delivering guest orders
SOP - Room Service / IRD - Departmental policy setup
SOP - Room Service / IRD - Door Knob menu order and Delivery time
SOP - Room Service / IRD - Order taking tips
SOP - Room Service / IRD - Preset tray and trolley
SOP - Room Service / IRD - Serving the Guest Order
SOP - Room Service / IRD - Tray, Trolley, Cart removal

BACK-OF-HOUSE ORGANISATION: The front-of house is a
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