Marketing of Four Seasons Hotel Shanghai
Marketing
MK 201
Marketing of Four Seasons Hotel Shanghai
Lecturer: Kathryn Medico
Student: Lu Yizhi [ luyi080789 ] Duy Hung Pham [ phdu271188 ]
Class: 2A
March 12th , 2012
Acknowledgement
For the successful completion of our report, we would like to express our deep gratitude to all the people who give us help and advise. First and foremost, we are going to give our appreciation to Mr. Wang, the Assistant Sales Director of the Four Seasons Hotel Shanghai. He spent his personal time replying our email to answer our questions and gave us a lot of valuable information and instructions which keep our report going in the right direction. Secondly, we would like to thank our Marketing lecturer, Miss Medico, she provided us with many useful resources and guidance at every stage of writing the report. Clearly, we cannot finish this report smoothly without her help. Last but not least, we would like to thank all our friends for their suggestions and inspiring.
Contents
Introduction
Nowadays, with the rapid development of the hospitality industry in Shanghai, more and more hotels are demanded and built that brings more fierce competition to the hotels. Whether a hotel could capture market share, the most important thing for the hotel is marketing strategies. Correct marketing strategies could make a hotel winning in the competition. Our report is written based on the research of the marketing actuality of Four Seasons Hotel Shanghai and focused on analysing its marketing strategies to study how it promotes its product and services. The report is divided into three sections. In the first section, we introduce and give some detailed background information about the hotel including its history, stage in the lifecycle and the product and services the hotel is offering. In the second section, we identify the hotel's target market and analyse their characteristic. In the last section, the information about the promotional
MK 201
Marketing of Four Seasons Hotel Shanghai
Lecturer: Kathryn Medico
Student: Lu Yizhi [ luyi080789 ] Duy Hung Pham [ phdu271188 ]
Class: 2A
March 12th , 2012
Acknowledgement
For the successful completion of our report, we would like to express our deep gratitude to all the people who give us help and advise. First and foremost, we are going to give our appreciation to Mr. Wang, the Assistant Sales Director of the Four Seasons Hotel Shanghai. He spent his personal time replying our email to answer our questions and gave us a lot of valuable information and instructions which keep our report going in the right direction. Secondly, we would like to thank our Marketing lecturer, Miss Medico, she provided us with many useful resources and guidance at every stage of writing the report. Clearly, we cannot finish this report smoothly without her help. Last but not least, we would like to thank all our friends for their suggestions and inspiring.
Contents
Introduction
Nowadays, with the rapid development of the hospitality industry in Shanghai, more and more hotels are demanded and built that brings more fierce competition to the hotels. Whether a hotel could capture market share, the most important thing for the hotel is marketing strategies. Correct marketing strategies could make a hotel winning in the competition. Our report is written based on the research of the marketing actuality of Four Seasons Hotel Shanghai and focused on analysing its marketing strategies to study how it promotes its product and services. The report is divided into three sections. In the first section, we introduce and give some detailed background information about the hotel including its history, stage in the lifecycle and the product and services the hotel is offering. In the second section, we identify the hotel's target market and analyse their characteristic. In the last section, the information about the promotional