Problem Statement
Company - ITC An agarbatti manufacturer wants to study the
buying behaviour for agarbattis and want to find out the extent of brand loyalty during agarbatti purchase
Management Problem/Decision Area
ITC wants to study the buying behavior for agarbattis
and find out the extent of brand loyalty during agarbatti purchase.
The study can be used for following purposes Products line management decision Modify the attributes of existing products Modify the Marketing Mix of the product
Content
Exploratory Study
Conceptualization Research Objectives Research Design
Sampling Design
Data collection and Processing Methods Time Schedule and Investments Client Responsibilities
Exploratory Study
Secondary Research Literature Survey Empirical data from internet
Primary Research Experience Survey
Distributors and Wholesalers in Kolkata through telephone Retailers at Sakchi through personal interview
Observations
Consumers at Sakchi and Mango
Exploratory Research - Inferences
Important parameters deciding buying behavior and
brand loyalty
Long lasting fragrance Type of Fragrance – Rose, Mogra, Sandal, Jasmine etc. Price Ingredients – Natural/ herbal, synthetic Size of sticks Number of sticks in packet Soothing effect of incense – non-irritating Non-sticky
Quality of sticks
Purpose of Buying – Home Use, Offerings at Religious
Places
Exploratory Research - Inferences
Purchase mainly driven by push from retailers Some existing brands
Bharat Darshan Mangaldeep Bharatwasi Kachnar Ratan Mala 5 Star 3 in 1
Conceptualization – Decision Tree
Target Group – Population of UP/Bihar
Regular Users
Non- Regular Users
Home Use
Offerings at Religious Places
Work Place
Religious Tourists
Home/Office Use during