Mas Airlines

Our Vision

Our Customer Value Proposition

To be the Number One Airline in Asia by 2015.

To deliver distinguished service to both business and leisure travellers who value

Our Mission

comfort and personalised service. With

To be a Consistently Profitable Airline.

Malaysian Hospitality in mind, at Malaysia
Airlines, we make our guests feel welcome and special, enabling them to enjoy a consistently comfortable and comforting travel experience.

Non-stop MH.
This is Malaysian Hospitality.

Malaysia Airlines welcomed its first own Boeing 737-800 aircraft in November 2010.
It was a historical milestone as it marks the beginning of a new and transformed
Malaysia Airlines.

Statement of Corporate Social Responsibility

Contents
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Journey of Transformation
Notice of Annual General Meeting
Statement Accompanying the Notice of Annual General Meeting
Corporate Information
Group Structure
Board of Directors
Senior Management
Financial and Statistical Highlights
Chairman’s Statement
Managing Director’s Statement
Operational Review
Route Network
Details of Board of Directors’ Meeting
Audit Committee Report
Statement of Internal Control
Statement of Corporate Governance
Statement of Corporate Social Responsibility
List of Company Properties
Analysis of Shareholdings
Financial Report
Corporate Directory
Proxy Form

1

• Inaugural flight to
Dammam
• MASkargo inks wet-lease agreement with
Southern Air

• Agreement between
Malaysia Airlines and
Muhammadiyah Travel
& Tours Sdn. Bhd
• First ‘Make A Wish’ career and travel wish granted
• Delta II Bootcamp

• Malaysia Airlines signs code-share agreement with Oman Air
• World’s first iPad kiosk launched at
Malaysia Airlines’ Ticket Office
• Malaysia Airlines introduces daily flights to Seoul

• B737-800 first aircraft arrives - Hillary Clinton attends the