Massachusetts General Hospital Pre-Admission Testing Area Case Study

DQ4) When gathering the functional requirements, consider these two questions, “which of the previously-identified items must be corrected by the new system” and “what criteria will be used to prove the proposed system satisfies the requirements?” Discuss the components of each question and their value to the success of the project-at-large.

As part of functional requirement gathering, the task force will document the current process and identify issues that are preventing the system or process from operating effectively to determine user requirements. Once areas for improvement are identified, they must be prioritized and evaluation criteria must be selected to ensure that the mandatory goals of the system have been achieved.
In the Massachusetts General Hospital Pre-Admission Testing Area (PATA) Case Study, there are several issues, including increased wait times for patients with some appointments taking up to 4 hours, longer work days for staff due to the delays in patient appointments,
Susan Moss, the Executive Director, realized that while there were suggestions presented no one provided a way to evaluate if they were successful, but that there was data available that could help to analyze the options (McCarty, Gallien, & Levi, 2012). This evaluation of the system should also include acceptance levels that will be used to decide whether the output is acceptable. For example, there may be an improvement in wait time for the patient’s PATA appointment, but at what threshold is this reduction in wait time acceptable: 15, 30, or 60 minutes? This will help to provide a goal for the team to achieve so that they know if they should continue with the current system, or try making additional