Master of Business Administration- Mba Semester 1 Mb0038 –Management Process and Organizational Behaviour - 4 Credits (Book Id: B1127) Assignment Set- 1 (60 Marks)
Master of Business Administration- MBA Semester 1
MB0038 –Management Process and Organizational Behaviour - 4 Credits
(Book ID:B1127)
Assignment Set- 1 (60 Marks)
Q1. Define emotional intelligence. Explain Goleman’s model of emotional intelligence.
Ans: Emotional intelligence (EI) refers to the ability to perceive, control and evaluate emotions. Some researchers suggest that emotional intelligence can be learned and strengthened, while others claim it is an inborn characteristic. Since1990, Peter Salovey and John D. Mayer have been the leading researchers on emotional intelligence. In their influential article "Emotional Intelligence," they defined emotional intelligence as, "the subset of social intelligence that involves the ability to monitor one's own and others' feelings and emotions, to discriminate among them and to use this information to guide one's thinking and actions" (1990).Goleman identified the five 'domains' of EQ as:1.Knowing your emotions.2.Managing your own emotions.3.Motivating yourself.4.Recognising and understanding other people's emotions.5.Managing relationships, i.e., managing the emotions of others. Emotional Intelligence embraces and draws from numerous other branches of behavioural, emotional and communications theories, such as NLP (Neuro-Linguistic Programming), Transactional Analysis, and empathy. By developing our Emotional Intelligence in these areas and the five EQ domains we can become more productive and successful at what we do, and help others to be more productive and successful too. The process and outcomes of Emotional Intelligence development also contain many elements known to reduce stress for individuals and organizations, by decreasing conflict, improving relationships and understanding, and increasing stability, continuity and harmony.
Q2. What are the hindrances that we face in perception?
Individuals have a tendency to use a number of shortcuts when they judge others. An understanding of these shortcuts
MB0038 –Management Process and Organizational Behaviour - 4 Credits
(Book ID:B1127)
Assignment Set- 1 (60 Marks)
Q1. Define emotional intelligence. Explain Goleman’s model of emotional intelligence.
Ans: Emotional intelligence (EI) refers to the ability to perceive, control and evaluate emotions. Some researchers suggest that emotional intelligence can be learned and strengthened, while others claim it is an inborn characteristic. Since1990, Peter Salovey and John D. Mayer have been the leading researchers on emotional intelligence. In their influential article "Emotional Intelligence," they defined emotional intelligence as, "the subset of social intelligence that involves the ability to monitor one's own and others' feelings and emotions, to discriminate among them and to use this information to guide one's thinking and actions" (1990).Goleman identified the five 'domains' of EQ as:1.Knowing your emotions.2.Managing your own emotions.3.Motivating yourself.4.Recognising and understanding other people's emotions.5.Managing relationships, i.e., managing the emotions of others. Emotional Intelligence embraces and draws from numerous other branches of behavioural, emotional and communications theories, such as NLP (Neuro-Linguistic Programming), Transactional Analysis, and empathy. By developing our Emotional Intelligence in these areas and the five EQ domains we can become more productive and successful at what we do, and help others to be more productive and successful too. The process and outcomes of Emotional Intelligence development also contain many elements known to reduce stress for individuals and organizations, by decreasing conflict, improving relationships and understanding, and increasing stability, continuity and harmony.
Q2. What are the hindrances that we face in perception?
Individuals have a tendency to use a number of shortcuts when they judge others. An understanding of these shortcuts