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Matta Code of Ethics

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Matta Code of Ethics
MALAYSIAN ASSOCIATION OF
TOUR AND TRAVEL AGENTS
(MATTA)

CODE OF ETHICS

FOR

MEMBERS

Wisma MATTA, No 11, Jalan 1/76, Desa Pandan, 55100 Kuala Lumpur
Tel : (03) 92876881 Fax : (03) 92876880
E-mail : admin@matta.org.my Website : http://www.matta.org.my

Updated by
MATTA Secretariat
12 April 2006

MATTA
Code of Ethics for Members

CONTENTS

PART I

PRELIMINARY

1. The MATTA Code of Ethics
1.1 What it means to members 1.2 What it means to customers and consumers

2. Provision in the Constitution of MATTA 3. Abbreviation 4. Interpretation

PART II

GENERAL CODE OF ETHICS

5. General Code of Ethics
5.1 Principles of Professional Ethical Conduct
5.2 Responsibilities of Members
5.3 Infringement and Enforcement
5.4 Appeal

PART III

TRAVEL AGENTS’ CODE OF BUSINESS PRACTICE

6. Travel Agents’ Code of Business Practice
6.1 Conduct between Travel Agents and Members of the Public
6.2 Conduct between Tour Operators and Travel Agents
6.3 Travel Agents Acting as Tour Operators

PART IV

TOUR OPERATORS’ CODE OF BUSINESS PRACTICE

7. Tour Operators’ Code of Business Practice
7.1 Tour Booking Conditions
7.2 Tour Operators’ Liability
7.3 Cancellation of Package Tour for Reasons Beyond the Control of Tour Operators
7.4 Material Alterations to Package Tours for Reasons Beyond the Control of Tour Operators
7.5 Cancellation and Alterations
7.6 Definition of “Reasons Beyond the Control”
7.7 Conduct between Tour Operators and Travel Agents
7.8 Direct Selling by Tour Operators

PART V

GROUND OPERATORS’ CODE OF BUSINESS PRACTICE

8. Ground Operators’ Code of Business Practice
8.1. Tour Booking Conditions
2. Ground Operators’ Contracts
3. Ground Operators’ Liability 4. Material Alterations to Ground Services for Reasons Beyond the Control of Ground Operators
5. Definition of “Reasons Beyond the Control”

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