We have taken effort in this project. However, it would not have been possible without the kind support and help of many individuals and organization we chose which McDonald is. We would like to extend our sincere thanks to all of them.
We would like to express my deepest appreciation to our lecturer Miss Nur Izatul Irani Bt. Selim whose contribution in stimulating suggestions and encouragement, helped us to coordinate our project especially in completing this assignment.
We are highly indebted to McDonald for their guidance and constant supervision as well as for providing necessary information regarding the project and also for their support in completing the project.
We would like to express our special gratitude and thanks to everyone who involve directly or indirectly throughout the project for giving us such attention and time.
Introduction - Company’s information
The story of McDonald’s first began in 1955 when Ray Kroc opened the first restaurant in Des Plaines, Illinois. It then grew on to be a worldwide corporation spanning 117 countries and serving more than 60 million customers every day.
In December 1980, Golden Arches Restaurants Sdn. Bhd. (GARSB) won the license to operate McDonald’s in Malaysia. The first McDonald’s restaurant subsequently opened its doors at Jalan Bukit Bintang on 29 April 1982.
McDonald's in Malaysia
McDonald's first made its way to our shores in December 1980 when McDonald's Corporation, USA gave GOLDEN ARCHES RESTAURANTS SDN BHD the license to operate McDonald's restaurants in Malaysia. We in Malaysia got our first taste of McDonald's when McDonald's Malaysia opened its first restaurant at Jalan Bukit Bintang, Kuala Lumpur on 29 April 1982. McDonald's Malaysia has more than 200 restaurants located nationwide and is currently expanding at about 20-25 restaurants annually.
McDonald's Malaysia employs more than 12,000 local people. The company was named as AON-Hewitt Best Employers in Malaysia in