Mckeen Its2 Pp Cases
IT Strategy:
Issues and Practice
Second Edition
Mini-Cases
© 2012 Pearson Education, Inc. Publishing as Prentice Hall
Delivering Business Value with IT at Hefty Hardware
1.
2.
© 2012
How effective is the partnership between IT and the business at Hefty Hardware? Identify the shortcomings of both IT and the business
Create a plan for how IT and the business can work collaboratively to deliver the Savvy Store program successfully Mini-cases-2
Investing in TUFS
1.
What went wrong with the TUFS investment and what can be done to prevent these problems in the future?
2.
What does Northern need to do to realize the benefits that were projected for TUFS?
3.
How can they measure these benefits?
© 2012
Mini-cases-3
IT Planning at ModMeters
1.
© 2012
Develop an IT planning process for ModMeters to accomplish the demands as set out above
Mini-cases-4
Building Shared Services at
RR Communications
1.
2.
3.
4.
5.
© 2012
List the advantages of a single customer service center for RR
Communications
Devise an implementation strategy that would guarantee the support of the divisional presidents for the shared customer service center
Is it possible to achieve an enterprise vision with a decentralized IT function? What business and IT problems can be caused by lack of common information and an enterprise IM strategy?
What governance mechanisms need to be put in place to ensure common customer data and a shared customer service center? What metrics might be useful?
Mini-cases-5
Creating a Process-Driven
Organization at AgCredit
1.
2.
© 2012
Propose an organizational structure for the IT department that you feel would support the transformation of AgCredit into a process-centric organization Outline a project selection process for AgCredit to ensure alignment with the enterprise business vision
3.
How should Manley “make the case” for SOA to ensure that the executive team at AgCredit buys in?
4.
What new internal IT capabilities will have to be
Issues and Practice
Second Edition
Mini-Cases
© 2012 Pearson Education, Inc. Publishing as Prentice Hall
Delivering Business Value with IT at Hefty Hardware
1.
2.
© 2012
How effective is the partnership between IT and the business at Hefty Hardware? Identify the shortcomings of both IT and the business
Create a plan for how IT and the business can work collaboratively to deliver the Savvy Store program successfully Mini-cases-2
Investing in TUFS
1.
What went wrong with the TUFS investment and what can be done to prevent these problems in the future?
2.
What does Northern need to do to realize the benefits that were projected for TUFS?
3.
How can they measure these benefits?
© 2012
Mini-cases-3
IT Planning at ModMeters
1.
© 2012
Develop an IT planning process for ModMeters to accomplish the demands as set out above
Mini-cases-4
Building Shared Services at
RR Communications
1.
2.
3.
4.
5.
© 2012
List the advantages of a single customer service center for RR
Communications
Devise an implementation strategy that would guarantee the support of the divisional presidents for the shared customer service center
Is it possible to achieve an enterprise vision with a decentralized IT function? What business and IT problems can be caused by lack of common information and an enterprise IM strategy?
What governance mechanisms need to be put in place to ensure common customer data and a shared customer service center? What metrics might be useful?
Mini-cases-5
Creating a Process-Driven
Organization at AgCredit
1.
2.
© 2012
Propose an organizational structure for the IT department that you feel would support the transformation of AgCredit into a process-centric organization Outline a project selection process for AgCredit to ensure alignment with the enterprise business vision
3.
How should Manley “make the case” for SOA to ensure that the executive team at AgCredit buys in?
4.
What new internal IT capabilities will have to be