Measuring Student Satisfaction with Their Studies in an International and European Studies Department
Guide to AUN Actual Quality Assessment at Programme Level is published by:
AUN Secretariat Room 210, Jamijuree 1 Bldg Chulalongkorn University Phayathai Road, Bangkok 10330 Thailand
© ASEAN University Network (AUN) All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, electronic, mechanical, photocopying, recording and/or otherwise without the prior written permission of the Executive Director, ASEAN University Network. Version No. 2.0 Date of Publication: June 2011
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Contents Section Acknowledgements Foreword Preface 1. 1.1 1.2 2. 2.1 2.2 2.3 2.4 2.5 2.6 2.7 2.9 2.9 2.10 2.11 2.12 2.13 2.14 2.15 3. 3.1 3.2 3.3 3.4 3.5 3.6 4. Introduction to AUN-QA Models Quality Assurance (QA) in Higher Education AUN-QA Models AUN-QA Model for Programme Level Expected Learning Outcomes Programme Specification Programme Structure and Content Teaching and Learning Strategy Student Assessment Academic Staff Quality Support Staff Quality Student Quality Student Advice and Support Facilities and Infrastructure Quality Assurance of Teaching and Learning Process Staff Development Activities Stakeholders Feedback Output Stakeholders Satisfaction Quality Assessment Introduction to Quality Assessment Function and Principles of Quality Assessment Organisation of Quality Assessment Self-Assessment Report (SAR) Preparation of Quality Assessment Quality Assessment Process Appendices Page 3 4 5 6 6 6 12 14 15 18 20 23 26 30 31 33 35 36 39 40 41 43 45 45 45 47 48 50 53 67
Appendix A – Checklist for AUN Quality Assessment at Programme Level Appendix B – AUN-QA Assessment Planning for Programme Level Template Appendix C – Sample of Desktop Assessment Planning Appendix D – AUN-QA Assessment Results for Programme Level Template Appendix E – Assessment Report Template Appendix F – Sample of Assessment Results Appendix G – Assessment Feedback Report
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Acknowledgements
The
AUN Secretariat Room 210, Jamijuree 1 Bldg Chulalongkorn University Phayathai Road, Bangkok 10330 Thailand
© ASEAN University Network (AUN) All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, electronic, mechanical, photocopying, recording and/or otherwise without the prior written permission of the Executive Director, ASEAN University Network. Version No. 2.0 Date of Publication: June 2011
1|Page
Contents Section Acknowledgements Foreword Preface 1. 1.1 1.2 2. 2.1 2.2 2.3 2.4 2.5 2.6 2.7 2.9 2.9 2.10 2.11 2.12 2.13 2.14 2.15 3. 3.1 3.2 3.3 3.4 3.5 3.6 4. Introduction to AUN-QA Models Quality Assurance (QA) in Higher Education AUN-QA Models AUN-QA Model for Programme Level Expected Learning Outcomes Programme Specification Programme Structure and Content Teaching and Learning Strategy Student Assessment Academic Staff Quality Support Staff Quality Student Quality Student Advice and Support Facilities and Infrastructure Quality Assurance of Teaching and Learning Process Staff Development Activities Stakeholders Feedback Output Stakeholders Satisfaction Quality Assessment Introduction to Quality Assessment Function and Principles of Quality Assessment Organisation of Quality Assessment Self-Assessment Report (SAR) Preparation of Quality Assessment Quality Assessment Process Appendices Page 3 4 5 6 6 6 12 14 15 18 20 23 26 30 31 33 35 36 39 40 41 43 45 45 45 47 48 50 53 67
Appendix A – Checklist for AUN Quality Assessment at Programme Level Appendix B – AUN-QA Assessment Planning for Programme Level Template Appendix C – Sample of Desktop Assessment Planning Appendix D – AUN-QA Assessment Results for Programme Level Template Appendix E – Assessment Report Template Appendix F – Sample of Assessment Results Appendix G – Assessment Feedback Report
2|Page
Acknowledgements
The