Medical Field
Title:
Keep Patients Waiting?
Not in my Office
[pic]
Class: MGMT 363
Productions and Operations Management
Date: Week 8 Research Assignment
December 12, 2011
The medical field is a very busy industry since people seem to always be very sick. There are many different doctors that are in need especially at different times of the year. In this one case, this doctor is all about making sure that his patients are being well taken care of and most importantly being taken care of on time.
Healthcare offices are under a great deal of pressure to reduce costs and improve quality of service. In recent years, healthcare organizations have concentrated on preventive medicine practices and have tried to reduce the length of time that patients stay in their waiting room for services. Outpatient services have gradually become an essential component of healthcare. During this case study it was very vivid to me that the doctor was all about making sure that his patients were never waiting any long periods of time as well as being able to be seen during times of emergencies. Another big problem was the phone being answered and then having to deal with the late comers.
Patient waiting times and waiting-room congestion in outpatient settings are two challenges facing the healthcare industry. Survey results indicate that excessive waiting time is often the major reason for patients' dissatisfaction with outpatient services. Waiting times of 10-15 minutes are considered reasonable. With is being said, there re certain ways that appointments should be booked in order to make sure that every patient is being seen without having to wait any long periods of times. Some of these ways to make sure that patients are waiting to long are as follows: • Allot proper amount of time for each visit of course this solely depends on the type of visit • Patients must be taught to respect their appointment time • Allow several times for what the patient
Keep Patients Waiting?
Not in my Office
[pic]
Class: MGMT 363
Productions and Operations Management
Date: Week 8 Research Assignment
December 12, 2011
The medical field is a very busy industry since people seem to always be very sick. There are many different doctors that are in need especially at different times of the year. In this one case, this doctor is all about making sure that his patients are being well taken care of and most importantly being taken care of on time.
Healthcare offices are under a great deal of pressure to reduce costs and improve quality of service. In recent years, healthcare organizations have concentrated on preventive medicine practices and have tried to reduce the length of time that patients stay in their waiting room for services. Outpatient services have gradually become an essential component of healthcare. During this case study it was very vivid to me that the doctor was all about making sure that his patients were never waiting any long periods of time as well as being able to be seen during times of emergencies. Another big problem was the phone being answered and then having to deal with the late comers.
Patient waiting times and waiting-room congestion in outpatient settings are two challenges facing the healthcare industry. Survey results indicate that excessive waiting time is often the major reason for patients' dissatisfaction with outpatient services. Waiting times of 10-15 minutes are considered reasonable. With is being said, there re certain ways that appointments should be booked in order to make sure that every patient is being seen without having to wait any long periods of times. Some of these ways to make sure that patients are waiting to long are as follows: • Allot proper amount of time for each visit of course this solely depends on the type of visit • Patients must be taught to respect their appointment time • Allow several times for what the patient