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Medical Office Training Manual

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Medical Office Training Manual
Calladae OB/GYN
Employee Training Manual
K. McClary - Instructor
August 8, 2006

Ieshia Alexander
Le'nci Battle
Caylen Gaither
Alyssa Hall
Danielle Sheppard Table of Contents

Office Hours and Staff 1

Job Delegations 2

Telephone Procedures 4

Routing Chart 5

Fax Machine Use 6

Appointment Scheduling 7

Triage 9

In Office Patient Emergency Situations 11

In Office Emergencies 12

Disposal of Waste Products 14

Office Hours and Staff

Calladae OB/GYN 401 Sanford Drive (404) 555-4400 Phone Atlanta, GA 30086 (404) 555-6000 Fax

Office Hours: Monday - Thursday 8:00 A.M. till 5:00 P.M. Friday 8:00A.M. - 12:00 P.M. Saturday and Sunday - Closed We are also closed on all Federal Holidays.

Physicians

John Calladae MD, Lead Preceptor Yvette Margo MD
Pager (404) 555-1863 Pager (404) 555-8940

Lisa Powell MD Brian Gann MD
Pager (404) 555-3838 Pager (404) 555- 4616

Nurse Practitioner

Nancy Holloway, NP, RN.
Pager (404) 555-2546

1

Job Delegations

Nurse Practitioner Our nurse practitioner is able to delegate a lot of the physicians' responsibilities as well as the medical assistants' responsibilities. The NP is able to do routine examinations, as well as diagnose common diseases. He or she may also at times be required to perform minor surgical procedures (wart or mole removal, and sutures and their removal.) A NP has the authority to order labs, and discuss the results of them with the patient. He or she is also permitted to prescribe medication and counsel patients.

Medical Assistants

Office Proceedings - Our Medical Assistants have multiple responsibilities. The setting up and cleaning of all exam rooms will be the responsibility of the MA. They are also to
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