Meeting Stakeholder Needs
CMI Level 3 Diploma in First Line Management
Jackie Bowen
Tutor Name: Liz Pawlowski
Title: Meeting Stakeholder Needs
Unit: 3003
Contents Page Page Number * Title Page 1 * Content Page 2 * Aim of the report 3 * Identifying Stone Computers key stakeholders 4 * Understand the process required to continually 8
Improve meeting stakeholder’s needs * Be able to prepare a case to support a change in meeting 11 Stakeholder needs * Bibliography 14
Aim of the report
In this report I will be focusing on how to identify, meet and support all stakeholder requirements within my Job role, I will base this report on my role as progress controller at stone computers focusing on the following outcomes: 1. Be able to identify the stakeholders and formulate a plan to meet their needs 2. Understand the process required to continually improve meeting stakeholder needs 3. Be able to prepare a case to support a change in meeting stakeholder needs
1 Identifying Stone Computers key Stakeholders.
1.1 Identify stakeholders in relation to the team’s objectives.
A stake holder is a party or person that has an interest, direct or indirect stake in an enterprise or project, Eden and Ackermann (1998) described stake holders as “People or small groups with the power to respond to, negotiate with, and change the strategic future of the organisation” (Eden and Ackermann, 1998:117), a further reference by Heerkens (2006) stated that “a stakeholder can stand to gain or lose through the success or failure of the project, can provide funding for the project or has invested resources and is affected by the outcome and outputs of the project”. Based on my reading thus far on the subject, I have diagrammed below (figure 1) the relevant stakeholders present in an organisation or enterprise.
Figure 1, Diagram showing the relevant stakeholders present to an organisation or enterprise.
1.2
Jackie Bowen
Tutor Name: Liz Pawlowski
Title: Meeting Stakeholder Needs
Unit: 3003
Contents Page Page Number * Title Page 1 * Content Page 2 * Aim of the report 3 * Identifying Stone Computers key stakeholders 4 * Understand the process required to continually 8
Improve meeting stakeholder’s needs * Be able to prepare a case to support a change in meeting 11 Stakeholder needs * Bibliography 14
Aim of the report
In this report I will be focusing on how to identify, meet and support all stakeholder requirements within my Job role, I will base this report on my role as progress controller at stone computers focusing on the following outcomes: 1. Be able to identify the stakeholders and formulate a plan to meet their needs 2. Understand the process required to continually improve meeting stakeholder needs 3. Be able to prepare a case to support a change in meeting stakeholder needs
1 Identifying Stone Computers key Stakeholders.
1.1 Identify stakeholders in relation to the team’s objectives.
A stake holder is a party or person that has an interest, direct or indirect stake in an enterprise or project, Eden and Ackermann (1998) described stake holders as “People or small groups with the power to respond to, negotiate with, and change the strategic future of the organisation” (Eden and Ackermann, 1998:117), a further reference by Heerkens (2006) stated that “a stakeholder can stand to gain or lose through the success or failure of the project, can provide funding for the project or has invested resources and is affected by the outcome and outputs of the project”. Based on my reading thus far on the subject, I have diagrammed below (figure 1) the relevant stakeholders present in an organisation or enterprise.
Figure 1, Diagram showing the relevant stakeholders present to an organisation or enterprise.
1.2
Bibliography: Eden and Ackermann (1998:117) Stake holder Management [internet] http://www.karkhanisgroup.com/consulting/management/project-management/142-stakeholder-management.html?showall=1 Heerkens, Gary (2006) Project Management (The Briefcase Book Series). McGraw-Hill. ISBN 0-07-137952-5. LEWIN’s Force Field Analysis http://www.mindtools.com/pages/article/newTED_06.htm