Memorial Hospital: Operations Management
Memorial Hospital
Bus644: Operations Management
Vanessa Washington
Khrista Richards
June 8, 2015
In this assignment I will be discussing the case study in our text on “Memorial Hospital”. I will be looking at the ways the hospital might measure quality. I will also explain the potential costs and failures of quality for Memorial Hospital and discuss how each can be measured. I will be looking at the ideas or techniques from TQM that Janice could use to help Memorial focus on providing quality health care. Finally I will analyze the methods Memorial could use to discuss the quality of health care it is providing. Memorial Hospital is a hospital that does not have any one specialty type care for their facility. They …show more content…
“TQM cannot, by itself, be expected to enhance the bottom line of a company with overpriced products or a company that is highly vulnerable to slight downturns in the economy. Quality is a prerequisite for success, but does not guarantee it. Nonetheless, it has become fashionable to label TQM programs as ineffective when, in fact, other factors are to blame.” (Paetsch, 1993) Total quality management is the approach to quality management and embodies the following which they focus on the customer, have quality function of deployment, responsibility for quality, team problem solving, employee training, fact-based management, and philosophy of continuous improvement. It is important that if the hospital decides to focus on providing quality health care for their patients, this is the best way to decide what needs to be done. I think that if they were responsible for quality of their patients, it would give them an edge on being better than some hospitals in the area. If they are able to provide more services for their patients, it will go a long way. Making sure that they also train the right people to do these new jobs will help the hospital become something …show more content…
If they take some cues from the patients on better quality health care, they may be able to do a better job for their patients. I would also suggest that they only make these improvements if they will improve the quality of the health care and not cause more stress and problems down the road for their patients and
Bus644: Operations Management
Vanessa Washington
Khrista Richards
June 8, 2015
In this assignment I will be discussing the case study in our text on “Memorial Hospital”. I will be looking at the ways the hospital might measure quality. I will also explain the potential costs and failures of quality for Memorial Hospital and discuss how each can be measured. I will be looking at the ideas or techniques from TQM that Janice could use to help Memorial focus on providing quality health care. Finally I will analyze the methods Memorial could use to discuss the quality of health care it is providing. Memorial Hospital is a hospital that does not have any one specialty type care for their facility. They …show more content…
“TQM cannot, by itself, be expected to enhance the bottom line of a company with overpriced products or a company that is highly vulnerable to slight downturns in the economy. Quality is a prerequisite for success, but does not guarantee it. Nonetheless, it has become fashionable to label TQM programs as ineffective when, in fact, other factors are to blame.” (Paetsch, 1993) Total quality management is the approach to quality management and embodies the following which they focus on the customer, have quality function of deployment, responsibility for quality, team problem solving, employee training, fact-based management, and philosophy of continuous improvement. It is important that if the hospital decides to focus on providing quality health care for their patients, this is the best way to decide what needs to be done. I think that if they were responsible for quality of their patients, it would give them an edge on being better than some hospitals in the area. If they are able to provide more services for their patients, it will go a long way. Making sure that they also train the right people to do these new jobs will help the hospital become something …show more content…
If they take some cues from the patients on better quality health care, they may be able to do a better job for their patients. I would also suggest that they only make these improvements if they will improve the quality of the health care and not cause more stress and problems down the road for their patients and