Meralco Corporate Wellness Center
SAN BEDA COLLEGE
GRADUATE SCHOOL OF BUSINESS
MENDIOLA, MANILA
MERALCO CORPORATE WELLNESS CENTER
PROJECT TITLE: LONG TRANSACTION TIME PER PATIENT
EXECUTIVE SUMMARY To find out the standard transaction time of patients at CWC, the team conducted a survey to get the acceptable transaction time from the point of view of the patients from the time of registration up to the dispensing of medicines. The Acceptable Transaction Time was 25 minutes. The team then conducted a Time and Motion study to get the actual transaction time and the result was 41 minutes. There was a 16-minute difference in the transaction time. There were several factors attributed to the long transaction time such as: Records section does not monitor the queuing of the patient’s; many patient’s are asking for medicine instruction at Pharmacy; breakdown of the paging system; lack of information on delegation procedures for signing of outside prescriptions. The solutions implemented to solved the identified problem were the following: use of tally sheets at Records section to monitor queuing of patients, enhancement of queuing facility at E-Wellness, automatic issuance of medicine prescription at Pharmacy, and the recommendation to replace the paging system. Therefore, they were able to reduce the long transaction time of the patients from 41 to 24 minutes and thus, satisfying the acceptable standard transaction time of the patient i.e. twenty-four minutes by February 2008.
BACKGROUND OF THE STUDY The Corporate Wellness Center (CWC) stands inside Meralco compound right at the heart of the business district of Ortigas, Pasig City. It is under the Human Resouce Operations which is basically in charge of the medical benefits mainly of active Meralco employee on the other hand CWC also caters retirees and Meralco’s subsidiaries. It is a two-storey building comprises of Adminitrative Office, Pharmacy, Laboratory, Dental, Emergency Room, Operating Room,
GRADUATE SCHOOL OF BUSINESS
MENDIOLA, MANILA
MERALCO CORPORATE WELLNESS CENTER
PROJECT TITLE: LONG TRANSACTION TIME PER PATIENT
EXECUTIVE SUMMARY To find out the standard transaction time of patients at CWC, the team conducted a survey to get the acceptable transaction time from the point of view of the patients from the time of registration up to the dispensing of medicines. The Acceptable Transaction Time was 25 minutes. The team then conducted a Time and Motion study to get the actual transaction time and the result was 41 minutes. There was a 16-minute difference in the transaction time. There were several factors attributed to the long transaction time such as: Records section does not monitor the queuing of the patient’s; many patient’s are asking for medicine instruction at Pharmacy; breakdown of the paging system; lack of information on delegation procedures for signing of outside prescriptions. The solutions implemented to solved the identified problem were the following: use of tally sheets at Records section to monitor queuing of patients, enhancement of queuing facility at E-Wellness, automatic issuance of medicine prescription at Pharmacy, and the recommendation to replace the paging system. Therefore, they were able to reduce the long transaction time of the patients from 41 to 24 minutes and thus, satisfying the acceptable standard transaction time of the patient i.e. twenty-four minutes by February 2008.
BACKGROUND OF THE STUDY The Corporate Wellness Center (CWC) stands inside Meralco compound right at the heart of the business district of Ortigas, Pasig City. It is under the Human Resouce Operations which is basically in charge of the medical benefits mainly of active Meralco employee on the other hand CWC also caters retirees and Meralco’s subsidiaries. It is a two-storey building comprises of Adminitrative Office, Pharmacy, Laboratory, Dental, Emergency Room, Operating Room,