Mercedes Benz Organization Behavior

Part A (Ari): Mercedes-Benz is a division of Daimler AG, manufacturing luxury vehicles, buses, and trucks. Mercedes-Benz organization has been around for well over a decade, submitting their first patent for the first car invented by the organization in 1886. Since the creation of the first car, "Mercedes-Benz has set the pace for what all cars might someday become" (M-BUSA). The company's first vehicle not only changed the way people moved about, but it also sparked a future of innovation that Mercedes-Benz still boasts about today. Until 1931, Mercedes-Benz devoted its resources to the production of a three-wheeled vehicle. However, in 1931 Mercedes released details of the four-wheel independent suspension; the first-ever fully independent suspension. By this time, Mercedes was capturing a large part of the upper-class European market but still hadn't made its impact on the American market quite yet. As Mercedes shifted their focus to adapt to the American wants and needs, safety became a major factor in producing reliable and classy cars. In 1978, Mercedes added ABS (antilock braking system) to its line of vehicles. In the midst of fully capturing the American market, Mercedes got caught up with the rapid influx of sales, just before the recession hit. Poor decisions were made to expand during a time of a fragile economy. In the early part of 2000's, customer complaints and media scrutiny hit Mercedes-Benz organization hard. In fact, in the middle of the decade, consumer reports rated some of the company's vehicles as a zero; the lowest possible score. At this time, Mercedes management spent hours with their engineering people to find a solution to the quality issues. In addition, Mercedes failed to merge with Chrysler, and to make matters worse, the economic recession had begun to effect sales. Mercedes overcame these issues and recovered from the scrutiny in a matter of only a few years. Mercedes introduced a Ernst Lieb as the new President and