Student Study Guide
Final Examination 1.12
This is a two-hour, closed book and closed notes test. Therefore, it cannot be a take-home test. Students may use a hand-held calculator during the test provided it does not have features that allow it to take pictures or otherwise store test information other than the current calculation. The calculator cannot have means to communicate via email, instant messenger or any other means.
Students are not allowed to use a computer during the test. Students are not allowed to bring extra “scratch” paper to the exam. They can use the back side of the test for scratch paper if needed.
The examination contains twenty multiple choice questions valued at 5 points each (100 points total) and five essay questions valued at 40 points each (200 points total). The total value of the examination is 300 points.
Multiple Choice Questions ask the students to relate key operations management concepts that they have learned:
1. The student should review these concepts that relate to Operations Management: a. Transformation process b. Operations Management positions c. Efficient operations d. Effective operations e. Supply chains 2. The student should review these concepts that relate to Process Focus Dimensions: a. Process structures: Project, Work Center, Continuous Process, Assembly Line, Manufacturing Cell. b. Focus dimensions: cost, efficiency, quality, capacity, flexibility, delivery speed, reliability. 3. The student should review these concepts that relate to Product Development. a. Steps of the product development process: planning, concept development, system level design, detail design, testing and refinement, production run-up. b. Economic analysis of product development projects c. Quality Function Deployment d. Design of services 4. The student should review these concepts that relate to Process Structures: a. Process