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On page 152
Pre-assessment questions – 1) What result does the value chain end with? 2) What happens when an effective value chain is created? 3) Skilled management positive cash flow, and well known brands are examples of which component of the SWOT analysis? Strengths 4) What denotes skills or expertise in an activity that constitutes the roots of competitiveness in an organization? Core Competencies 5) According to Michael Porter’s competitive environment model, how can suppliers influence strategic planning? 6) A company offers unique products in its industry to create a competitive advantage which type of strategy is this? Differentiation 7) What is the difference between mission and vision? 8) The introduction of statistical tools to analyze the causes of product defects is associated with which quality improvement approach? Six Sigma ? 9) What is the last step to Deming’s 14 points of Quality Management? 10) Process checklists and project audits are components of which management process? Quality assurance? 11) What is the main job of an internal quality audit? 12) A company is systematically trying to improve processes by eliminating noncomformity of their product specifications. Six Sigma? 13) Dr Ohmae indicates that customer corporation and competitors should be integrated in a strategic triangle. What does Dr O indicate that an organization can obtain by this method? 14) What designates those who take hands-on responsibility for creating innovation such as new ideas, products, or methods within an organization? Intrapeneur? 15) Entrepreneurs traits 16) What describes dimensions of conflict handling intentions? 17) When selecting an organizational structure which key elements should be considered?

* Summarize the basic steps in any planning process. 1) Situational analysis - Within their time and resource constraints, planners should gather, interpret, and summarize all

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