Mgmt 484 Final Review
MGMT 484: Exam 3 Study Guide
Chapter 9
1. What is development and how does it differ from training? Development refers to formal education, job experiences, relationships, and assessments of personality and abilities that help employees perform effectively in their current or future job and company.
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2. What are the four approaches to development? Understand the basic components of each.
Formal Education Formal education programs include: a. Off-site and on-site programs designed specifically for the company’s employees b. Short courses offered by consultants or universities c. Executive MBA programs d. University programs in which participants actually live at the university while taking classes
Assessment Assessment involves collecting information and providing feedback to employees about their behavior, communication style, or skills
Used most frequently to: – Identify employees with managerial potential – Measure current managers’ strengths and weaknesses – Identify managers with potential to move into higher-level executive positions – Work with teams to identify members’ strengths and weaknesses, and factors that inhibit productivity
Interpersonal Relationships Employees can also develop skills and increase their knowledge about the company and its customers by interacting with a more experienced organizational member Two types of interpersonal relationships used to develop employees: • Mentoring • Coaching
Job Experiences Relationships, problems, demands, tasks, or other features that employees face in their jobs Most employee development occurs through job experiences A major assumption is that development is most likely to occur when there is a mismatch between the employee’s
Chapter 9
1. What is development and how does it differ from training? Development refers to formal education, job experiences, relationships, and assessments of personality and abilities that help employees perform effectively in their current or future job and company.
[pic]
2. What are the four approaches to development? Understand the basic components of each.
Formal Education Formal education programs include: a. Off-site and on-site programs designed specifically for the company’s employees b. Short courses offered by consultants or universities c. Executive MBA programs d. University programs in which participants actually live at the university while taking classes
Assessment Assessment involves collecting information and providing feedback to employees about their behavior, communication style, or skills
Used most frequently to: – Identify employees with managerial potential – Measure current managers’ strengths and weaknesses – Identify managers with potential to move into higher-level executive positions – Work with teams to identify members’ strengths and weaknesses, and factors that inhibit productivity
Interpersonal Relationships Employees can also develop skills and increase their knowledge about the company and its customers by interacting with a more experienced organizational member Two types of interpersonal relationships used to develop employees: • Mentoring • Coaching
Job Experiences Relationships, problems, demands, tasks, or other features that employees face in their jobs Most employee development occurs through job experiences A major assumption is that development is most likely to occur when there is a mismatch between the employee’s