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Mgmt314 Outline
SCHOOL OF MANAGEMENT

MGMT 314
OPERATIONS AND SERVICES MANAGEMENT

Trimester 2, 2013

COURSE OUTLINE

Names and Contact Details

COURSE COORDINATOR and LECTURER

Teaching Period: Monday 15 July – Friday 18 October Study Period: Monday 21 October – Thursday 24 October Examination Period: Friday 25 October – Saturday 16 November (inclusive)

Withdrawal from Course 1. Your fees will be refunded if you withdraw from this course on or before Friday 26 July 2013.

2. The standard last date for withdrawal from this course is Friday 27 September After this date, students forced to withdraw by circumstances beyond their control must apply for permission on an ‘Application for Associate Dean’s Permission to Withdraw Late’ including supporting documentation. The application form is available from either of the Faculty’s Student Customer Service Desks.

Class Times and Room Numbers

Lectures
Thursday 15.40-17.30 RHLT3

Tutorials
Commencing week 3
Tutorials are voluntary

Group Work
While the course has a tradition of study group collaboration, there are important elements in the assessment process that are strictly individual. Collaboration on individual assignments is not allowed beyond general discussion as to how one might interpret the nature of the assignment question. Please do not work together to formulate a response and do not loan out your completed assignments. You will be expected and encouraged to work in groups on in-term cases discussed in class and/or tutorials.

Expected Workload
Students can expect the workload to be approximately 10 hours per week, including both scheduled contact time (lectures and tutorials) and non-scheduled time, for each of the 12 weeks of lectures. Students can expect 30 hours of work during study breaks, for a total of 150 hours.

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The course examines the people, processes, systems and technologies that determine the value added by a

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