MIS 600 Case Study CareGroup
History:
CareGroup, Inc. ("CareGroup") is a Massachusetts non-profit corporation that oversees a regional health care delivery system comprised of teaching and community hospitals, physician groups and other caregivers. CareGroup's purposes include the support of personalized, patient-centered care and excellence in medical education and research. CareGroup's affiliated hospitals and physicians serve the health needs of patients and communities of greater Boston and other surrounding communities in eastern Massachusetts.
Problem Statement:
CareGroup had cut capital budget expenditures, it causes the collapse in network:
The proprietary network at CareGroup was poor in design
CareGroup lacked a standardized operational flow
Little control and IT governance on common users to access or make changes to the network configuration
Ineffective and not organised disaster recovery procedures and backup process
Too heavily depended on a single employee By 2002, the issue of decentralization of the systems of the hospitals had been address through the creations of a common system for all hospital. On November 13, a researcher left new untested software running in the network causing it to collapse.
Ineffective management of customer centric requests
Solution
1. Do not hesitate to bring in the experts to make sure your network is configured properly.
CareGroup signed a $300,000 per year agreement for onsite support
2 engineers remained onsite permanently
2. Do not let any one individual in your IT group become the sole point of failure.
Have few or several IT experts to deal with the issue, a single opinion may not always be the best or right option.
3. Keep your working knowledge current.
Everyone would interfere with the local IT network in one way or another, therefore the IT group has to remain vigilant and ensure changes, whether how minor is it, is tracked.
4. Beware of users armed with just enough knowledge to be dangerous.
Everyone would experiment with the
CareGroup, Inc. ("CareGroup") is a Massachusetts non-profit corporation that oversees a regional health care delivery system comprised of teaching and community hospitals, physician groups and other caregivers. CareGroup's purposes include the support of personalized, patient-centered care and excellence in medical education and research. CareGroup's affiliated hospitals and physicians serve the health needs of patients and communities of greater Boston and other surrounding communities in eastern Massachusetts.
Problem Statement:
CareGroup had cut capital budget expenditures, it causes the collapse in network:
The proprietary network at CareGroup was poor in design
CareGroup lacked a standardized operational flow
Little control and IT governance on common users to access or make changes to the network configuration
Ineffective and not organised disaster recovery procedures and backup process
Too heavily depended on a single employee By 2002, the issue of decentralization of the systems of the hospitals had been address through the creations of a common system for all hospital. On November 13, a researcher left new untested software running in the network causing it to collapse.
Ineffective management of customer centric requests
Solution
1. Do not hesitate to bring in the experts to make sure your network is configured properly.
CareGroup signed a $300,000 per year agreement for onsite support
2 engineers remained onsite permanently
2. Do not let any one individual in your IT group become the sole point of failure.
Have few or several IT experts to deal with the issue, a single opinion may not always be the best or right option.
3. Keep your working knowledge current.
Everyone would interfere with the local IT network in one way or another, therefore the IT group has to remain vigilant and ensure changes, whether how minor is it, is tracked.
4. Beware of users armed with just enough knowledge to be dangerous.
Everyone would experiment with the