Mis 7-Eleven Case Study
Management Information Systems BUA5MIS
Case Study No. 1 - 7 - Eleven
Kimberley McGinnes, Shaun Brooks, Rohan Malhotra & Siddhartha Khoba
7 - Eleven
Management Information Systems - 7 - Eleven Store Mini Case
Overview of 7 - Eleven.
7 - Eleven commenced operation on 11th July 1927 in Dallas Texas and has gone on to be an industry leader for more than 40 years (http://www.rimag.com). Originally the stores operated from 7am to 11pm, a trading span that was unheard of at the time. However most 7 Eleven stores now operate 24 hrs a day (www.answers.com). 7 - Eleven has approx 7100 stores in North America and over 30,000 stores world wide. It has the largest ATM network of any other convenience store in the United States. 7 - Eleven have had many convenience store firsts including being the first retailer to sell coffee in take away cups and offering all major soft drinks brands at their fountains. To put the size of 7 - Eleven into perspective they sell 41 million gallons of milk each year, which is enough milk to pour more than two glasses of milk for every person in the United States (www.7-Eleven.com). The diagram below demonstrates the expanse of 7 - Eleven world wide.
(http://www.sej.co.jp/english/company/g_stores.html) Q.1 7 Eleven competes with both other chains of convenience stores and independent stores. What competitive advantages can you identify in this case?
According to the J.D Power and Associates (www.jdpower.com) customer satisfaction survey the following are the most important contributors to customer satisfaction in Japan.
There are 3 key areas encompassing the many aspects that provide 7 - Eleven with their competitive advantage. As you can see from the overview below 7 - Eleven are able to compete and more often than not dominate in each of the key areas identified in the aforementioned study.
Extensive Knowledge of the market
The management information systems utilised by 7 - Eleven allow them to be able to capture crucial
Case Study No. 1 - 7 - Eleven
Kimberley McGinnes, Shaun Brooks, Rohan Malhotra & Siddhartha Khoba
7 - Eleven
Management Information Systems - 7 - Eleven Store Mini Case
Overview of 7 - Eleven.
7 - Eleven commenced operation on 11th July 1927 in Dallas Texas and has gone on to be an industry leader for more than 40 years (http://www.rimag.com). Originally the stores operated from 7am to 11pm, a trading span that was unheard of at the time. However most 7 Eleven stores now operate 24 hrs a day (www.answers.com). 7 - Eleven has approx 7100 stores in North America and over 30,000 stores world wide. It has the largest ATM network of any other convenience store in the United States. 7 - Eleven have had many convenience store firsts including being the first retailer to sell coffee in take away cups and offering all major soft drinks brands at their fountains. To put the size of 7 - Eleven into perspective they sell 41 million gallons of milk each year, which is enough milk to pour more than two glasses of milk for every person in the United States (www.7-Eleven.com). The diagram below demonstrates the expanse of 7 - Eleven world wide.
(http://www.sej.co.jp/english/company/g_stores.html) Q.1 7 Eleven competes with both other chains of convenience stores and independent stores. What competitive advantages can you identify in this case?
According to the J.D Power and Associates (www.jdpower.com) customer satisfaction survey the following are the most important contributors to customer satisfaction in Japan.
There are 3 key areas encompassing the many aspects that provide 7 - Eleven with their competitive advantage. As you can see from the overview below 7 - Eleven are able to compete and more often than not dominate in each of the key areas identified in the aforementioned study.
Extensive Knowledge of the market
The management information systems utilised by 7 - Eleven allow them to be able to capture crucial
References: www.abs.gov.au Anonymous, 2006, ‘Adaptive IT initiatives for 7-eleven ' pages 2-3 Buchanan, L, Thunderbird, Simmonds, J, Washington and Lee, 2004 ‘Competitive Advantage Through Channel Management ' The Garvin School of International Management, pp. 1- 6. Gottfredson, M. & Phillips, S. 2005, A sourcing strategy for enhancing core capabilities, Strategy & Leadership, 33, 6, pp.48-49. Meyer-Ohle, H. 2004, ‘Walking with dinosaurs: general trading companies in the reorganization of Japanese consumer goods distribution ', International Journal of Retail & Distribution Management, 32, 1, pp.45-55. Min, H. 1996, Distribution Channels in Japan: Challenges and opportunities for the Japanese market entry, International Journal of Physical Distribution & Logistics Management, 26, 10, pp.22-35. Updyke R., 2006, ‘Streaming Convenience ' pages 1,4 Seven-Eleven Japan Co.Ltd., Total Store Sales and Total Number of Stores, http://www.sej.co.jp/english/company/s_growth.html Sparks, L. 2000, Seven-Eleven Japan and The Southland Corporation: a marriage of convenience? International Marketing Review, 17, 4/5, pp.401-415. Stout J, 2005, The business plan change www.smkb.com/simmons_jstout Tsuchiya, K Wen, K. & Peng, K. 2002, Market segmentation via structured click stream analysis, Industrial Management & Data Systems, 102, 9, pp.493-502.